Restaurant Manager

We&039;re seeking an experienced and passionate Restaurant Manager to lead our team at Quince/Madam Kew. The successful candidate will be responsible for overseeing daily operations, driving sales growth, and maintaining exceptional Guest service standards. If you&039;re a motivated and results- driven professional with a passion for hospitality, we&039;d love to hear from you!
Key Responsibilities:

Leadership & Team Management:
Conduct regular staff training sessions, workshops, and performance evaluations to ensure team members meet expectations.
Foster a positive and inclusive work environment that promotes employee engagement and retention.
Lead, motivate, and develop a high- performing team of servers, hosts/hostesses, bartenders.
Operations Management:
Oversee daily restaurant operations, ensuring efficiency, consistency, and high standards of quality.
Implement and maintain Standard Operating Procedures (SOPs) to ensure consistency and excellence.
Manage inventory, supplies, and equipment, minimizing waste and optimizing resources.
Guest Service:
Develop and implement strategies to increase customer satisfaction and loyalty.
Ensure exceptional Guest experiences, responding promptly to feedback and concerns.
Kitchen Collaboration:
Ensure seamless communication between front- of- house and back- of- house teams.
Collaborate on menu planning, food preparation, and presentation.
Develop strong working relationships with the chef and kitchen staff.
Sales Growth:
Develop and implement strategies to drive sales growth, analyzing sales reports and adjusting tactics accordingly.
Collaborate with the marketing team to promote events, offers, and campaigns.
Financial Management:
Monitor and control revenue and expenses, identifying areas for improvement.
Manage labor costs, inventory, and other expenses, ensuring adherence to budget and financial targets.
Marketing & Promotion/Event Management:
Ensure events are executed flawlessly, exceeding Guest expectations.
Coordinate and manage private events, parties, and wine dinners.
Collaborate with clients to customize event menus and service.
Health & Safety:
Ensure compliance with health and safety regulations, maintaining a safe working environment.
Conduct regular risk assessments and implement measures to mitigate risks.

Requirements:

Excellent Guest service skills, with ability to resolve conflicts.
Fluent in English, Vietnamese or French is a plus.
Extensive knowledge of wine and spirits, as well as mixology techniques, is highly desirable.
Ability to multitask, work under pressure, and adapt to changing situations.
Proven restaurant management experience (minimum 2- 3 years) in Asia, preferably in Vietnam.
Financial management and analytical skills.
Strong leadership, communication, and interpersonal skills.
Food safety certifications (e.g., FSHS) and relevant qualifications.

Preferred Qualifications:

Hospitality or culinary degree.
Knowledge of labor laws, health and safety regulations.
Experience with POS systems and restaurant management software.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-11-07 23:15:03