Restaurant Manager

Handle guests’ complaints and comments tactfully and efficiently
Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
Assist other food & beverage outlets with their operations during peak times or when required
Analyze and submit month- end reports and identify deviation from business plan goals
Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post- mortem promotion report to F&B Manager upon completion of promotion
Perform proper handover and communication to the next shift
Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
Ensure that health, safety and security procedures are in place in the outlet
Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
Maintain department communication logbook and updated notice board
Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
Attend all briefings, meetings and trainings as assigned by management
Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Minimum 2 years of relevant experience in a similar capacity
• Additional certification(s) in Food & Beverage will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• High degree of professionalism with sound human resources management and business acumen capabilities

2- month probation period with 100% salary and full service charge.
Social Insurance participation upon signing the official Labor Contract (HĐLĐ).
5 working days per week as regulated | 2 days off per week
Employee preferential rates when using hotel services.
Uniform and meal during shift provided by the Hotel | Complimentary parking for motorbikes and cars.
Annual leave/Paid time off | Periodic health checks.
Creative and friendly work environment.
Domestic and international training courses.

Cập nhật gần nhất lúc: 2026-02-25 20:00:03