Reservation Officer

Job description:
• Maintain awareness of special rates/offers/promotions;
• Record and process reservation made by phone, fax, email;
• Follow other work assignments from Manager.
• Monitor reservation levels and inform Managers of current and future occupancy rates;
• Sell the hotel products and services using up- selling and suggestive selling techniques;
• Promote hotel products and services;
• Process amendments to reservations by investigating and recording of same booking;
• Maintain a high level of product and service knowledge;
• Record special arrangements for all reservation;

Required Skills:
• Team work, problem solving, reasoning, motivating, organizational abilities;
• Good English speaking & writing skills.
• Demonstrated ability to interact with customers, colleagues and third parties that reflects highly on the hotel, the Brand and the Company;
Qualifications:
• Bachelor or Certificate in Hospitality or related field;
Experience:
• 2 year experience in reservation or Front Office at 4 or 5 star hotels.

Salaries, bonuses, insurance and benefits under the Company policy

Cập nhật gần nhất lúc: 2024-04-29 22:25:12