Reservation Agent (based in Nha Trang)

Perform other tasks and requirements as assigned by Reservation Manager
Track and monitor the booking confirmation by hotels to the bookings under “no- answer”/ “not confirm” status in Samo, ensuring the rate is confirmed accurately, to bring the profit to company.
Handling the no- show bookings at hotels.
Update the stop sales at hotels into SAMO accurately.
Answer the concerns/ question from representative sales offices in Kazakhstan/ Uzbekistan… about hotels facilities/services (e.g., hours of operation, room availability, entertainment, restaurants…)
Follow “upselling” techniques and sales strategies in order to maximize company revenue.
Promote goodwill by being courteous, friendly and helpful to colleagues
Handling the complaints at the minor level from staying guests occurring upon staying. The serious complaints will be handled by Reservation Manager.
Interact with hotels in order to securing staying guests are provided the appropriate services, and the best experience as well.
Offering the according alternatives of other categories/ hotels to suit guests need in term that their initiated bookings rejected.
Make sure all services of booking in Samo are accordingly input (e.g. transfers, visa, flight details…)
Ensure all bookings and requests of customers are responded properly within 24hours.
Strongly support colleagues and sales team to deliver the best quality of services to customers/ partners.
Put effort to negotiate with the hotels to reduce/waive the penalty charge in term that booking must be changed/ cancelled in violation of the term and condition of the contracts with the hotels.
Corporate with accountant team in clarifying room charge to make accurate payment to the hotels.
Be active in Company’ activities to build the solidary of company.

Good communication skills
Teamwork
Working at tourism company/ travel agency is your advantage.
Good English and Russian is an advantage.

Work at centre of city
Interesting income
1,5 day off per week.
Engagement activities
Other benefits: bonus of Public holidays, 13th salary bonus
Meal allowance
Dynamic and friendly working environment

Cập nhật gần nhất lúc: 2025-09-29 11:20:03