- Pro- actively support colleagues in Regent Club, oversee the amount of work and ask for assistance from colleagues whenever required.
- Conduct daily Regent Club asset inventory, responsibly report and record of any breakages and damages to higher management. Keep and store breakage records for monthly submission to Finance department.
- Personolize menu recommendations to guests for both food and beverage orders, by genuinely listening to the guest’s preferences and taking notes accordingly.
- Work closely with Regent Club Kitchen team and Bar team in communicating guest orders, make sure that the respected teams are aware of the in- house guests and are well prepared, menu items are always available and daily specials are well communicated to the Regent Club team in order to positively surprise and elevate guest experience at Regent Club.
- Discretely observe the guest and check their satisfaction, collect guest feedback and report to higher management to take immediate actions if necessary. Promtly response to guest issues and act with generosity.
- Inform guests about activities that will take place in Regent and around Phu Quoc Island in order to contribute to guests memorable stay.
- Take opportunities to upsell resort’s offerings such as dining events, the SPA treatments, wellness and activities in order to inhance guest experience and increase resort revenue.
- Ensure all tables are setup according to the Regent standards, tableware (plates, glasses, cutleries) is clean, polished and defect- free, and that service stations are fully stocked and ready for operation.
- Make guests feel welcome by always warmly greeting them and engaging with them through meaningful interactions, while also knowing when to be discreet.
- Ensure to record daily beverage consumption in order to keep track of the stock and raise purchase requests when needed.
- Make sure that all orders are recorded through the Symphony Micros system and actively monitor preparation time in order to deliver food & beverage items within a time frame.
- Always live up to the standards set by the Regent brand, by assuring you know and follow the standard operating procedures. Know the Forbes Travel Guide Standards that are applicable for bars & lounge and implement them within the service processes.
- Personalize interactions within the service process, aiming to make each visit to the Regent Club as memorable and unique as possible. Acknowledge guests and remember dining preferences as well as their names and preferred seating.
- Make sure that printed menu inserts are up to date, clean, wrinkle- free, the menu covers are tidy, in good condition and presentable.
- Make sure that all food and beverage orders are served within the standard time and are checked for quality and presentation before serving to the guest table.
- Ensure that the Regent Club and surrounding areas are always clean, the floor, tables, furniture and counters are dust- and stain- free, music playlist is adhered to Regent brand standard, the lights are appropriate to the time of the day, the working place is in a spotless condition. Follow cleaning checklists, take control and inspect the areas on a regular basis. Report any maintanence issues to the higher management for immediate rectification.
- Make sure that all guest preferences, special request, food allergies and dietary restrictions are keyed in guest profile in the PMS system, communicated well within the Regent Club team, Regent Club Kitchen team, all dining outlets and throughout the resort to related departments.
