Receptionist - Nhân Viên Lễ Tân

Ensure a strict control over the room keys. Follow resort policy of safety and security while handling lost key situations.
Perform check- in, and check- out procedures following Regent Standard and Forbes Travel Guide.
Look for opportunities to positively surprise guests at the right moments, through small or large gestures and acts of kindness.
Understand and respect guests privacy, ensures discretion and confidentiality of guests stay and their inquires at all times. This is related to personal information and requests that do not violate resort policies and law of Vietnam.
Create a warm and welcome arrival experience to all guests by acquiring all necessary information about the guests before their arrival to make the experience as seamless and personalized as possible.
Acquire extensive knowledge of the resort activities and life on Phu Quoc island along with deeply understanding of guests needs in order to create most personalized recommendations and unforgettable experience.
Perform any other duties that may be assigned by the management from time to time.
You are one of the last associates to bid guest a farewell, so you need to ensure that the experience will leave a long lasting memory by being well prepared with accurate billing and guests departure arrangements.
Acquire professional knowledge about suggestive selling and upselling room types and resorts services such as restaurants and bars, spa, tours and transportation, other miscellaneous activities.

Possess the customer service- oriented mindset
Fluent in English is a must
Diploma or Vocational Certificate in Hospitality Skills or related field
At least 1- year of service in five- star hotel
Able to use Opera or other Hotel Management Systems
Can work in rotated shifts

International working environment
14 annual leave, 2 days off per week
Accommodation, uniforms, transportation, and meals are provided
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
Insurance as labor law
Relocation, repatriation and home leave allowance
Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
Rest and relaxation: 2 million per 3 service months
7 accident insurance
Other benefits will be discussed during the interview

Cập nhật gần nhất lúc: 2026-01-21 14:40:02