Quản Lý Trực Ca/ Duty Manager

 On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests
 Ensure all information is prepared in advance for the guest.
 Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities
 Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
 Obtain departure details from the day prior.
 Schedule and regularly conducts routine inspection of areas under his/her control
 In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
 Supervise the activities and the service levels of all Front Office sections to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
 Perform any other duties which may be assigned by the management from time to time
 Give direction and be responsible for the implementation of plans
 Responsible for the training, and direction of new department associates
 Do Night shift rotation for replacement whenever needed
 Know system recovery procedures
 Promote the Carlson Club Program and provide recognition and benefits to all present members

Able to collaborate effectively with other hotel employees and managers to ensure teamwork
High school diploma required, bachelor’s degree preferred
Strong Leadership skills in managing teams
Excellent communication skills, ability to influence situations
Strong financial acumen
Strong computer systems skills including; reservations and reporting systems
Strong Microsoft Office suite and reporting system skills
Ability to work a flexible schedule
Minimum two- years front office experience required and Supervisory experience required

- Very competitive allowances for transportation, meals and accommodation if not staying in staff house
- Transportation allowances provided for on- boarding and home visit.
- Competitive Salary & Benefit
- Fully equipped accommodation
- International and ideal working environment & professional training managed by Radisson Hotel Group
- Medical care 24/7 besides of Insurance by law

Cập nhật gần nhất lúc: 2025-10-21 22:10:03