Public Area Supervisor

• To ensure the cleanliness of public areas is maintained, ensuring maximum guest satisfaction and adherence to the standards required by our hotel.
• To supervise public area attendants and inspect public areas (including outlets, function rooms, offices, lobby, lockers, and surrounding service areas), paying attention to detail to maintain Public Area cleanliness standards and product upkeep in line with hotel requirements
Responsibilities
Administration

To review and note any special remarks from handover books and logbooks of all responsible housekeeping operations; inform and delegate employees to take proper actions, and report to the Public Area Assistant Manager.
To examine work performance of subordinates and their grooming standards.
To investigate and submit reports on guest comments to the Public Area Assistant Manager; conduct follow- ups with relevant employees and implement training or procedural improvements if necessary.
To conduct daily briefings for public attendants and gardeners.
To research and evaluate operational procedures and suggest improvements to the Public Area Assistant Manager.
To ensure that all standards are in accordance with hotel standards.
To be responsible for the overall operational performance regarding hotel public areas of the Housekeeping Department.
To evaluate public attendants and gardeners on their job performance and grooming according to hotel standards. When necessary, take appropriate actions (retraining, etc.) to ensure performance is at a high- quality level.
To conduct Housekeeping operations report regarding public areas.

Financial and Revenue Responsibilities

To prepare weekly requisitions for chemical supplies.
To ensure the efficient and accurate use of housekeeping equipment and materials in coordination with all employees.

Training and Human Resources Management

Greet all guests and colleagues courteously, maintain eye contact, and offer assistance according to standards.
Ensure punctuality and proper grooming of all employees during working hours.
Encourage constructive communication and discussions.
Provide an atmosphere of respect, dignity, and teamwork to encourage employees to take pride in their work and achieve job satisfaction.
Approach duties with an open mind, positive attitude, and enthusiasm, setting an example for others.
Assist in employee training programs, ensuring they acquire professional skills, knowledge, and communication abilities to perform duties effectively, and fully understand hotel rules and regulations.
Maintain full understanding and compliance with hotel policies related to fire, hygiene, health, and safety.
Supervise, maintain, improve, and innovate employee standards to ensure professional and courteous service at all times.

Guest Service Responsibilities

Supervise public attendants and gardeners to ensure cleanliness and tidiness in public areas and gardens meet excellent standards; focus on details, comply with standards, and anticipate potential issues affecting quality.
Interact with hotel guests in a friendly, polite, and positive manner.
Respond courteously to guest requests and complaints and take appropriate actions.

Miscellaneous

Comply with all reasonable requests from supervisors within an appropriate timeframe under normal working conditions.
Be available to perform other duties within the hotel as required by business needs.

General Duties

Be fully knowledgeable of hotel fire, emergency, and evacuation procedures, and ensure staff understand their roles.
Report all potential and actual hazards in public areas immediately and ensure corrective actions are taken.
Ensure staff follow hotel safety regulations, chemical handling guidelines, PPE usage, and hygiene standards at all times.

Knowledge and Experience

Familiarity with Opera, Future Log, and MC systems is an advantage
Minimum of 2 years’ experience in Public Area Housekeeping at Supervisor or Shift Leader level
Knowledge of MS Excel, Word, and PowerPoint is an asset
Basic reading, writing, and oral proficiency in English
Possesses an upscale hospitality mindset

Competencies

Well- presented and professionally groomed at all times
Strong leadership, interpersonal, and training skills
Good communication and customer contact skills
Results- and service- oriented with strong attention to detail
Ability to multi- task and work well under stressful and high- pressure situations
Demonstrates adaptability in a dynamic work environment

Daily meals provided at the Staff Cafeteria
Global career mobility opportunities
A chance to grow your career in a luxury, world- class environment
Recognition culture & employee engagement activities
Professional and inspiring working environment
Full salary and service charge during probation
Learning & development opportunities within Accor group
Thoughtfully designed benefits supporting your wellbeing and growth
Attractive gifts for public holidays and special occasions
Annual Summer Outing
Social insurance in accordance with the law
2 days off per week
Competitive salary package with service charge

Cập nhật gần nhất lúc: 2026-07-06 19:00:04