Policy Admin Assistant Manager

Summary of Responsibilities:
Providing Customer Services excellence and high quality to meet the objectives of the Corporate and company goals.
Being subject expert masters for Policy Administration and Billing & Remittance functions.
Overall managing Policy Administration team to provide excellent services to customers and sales forces.
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Principal Responsibilities:
• Supervise Policy Administration and Billing & Remittance teams in daily transactions of policy alteration, valuation and premium control to ensure service standards and compliance.
• Manage Policy Administration and Billing & Remittance teams in implementation of relating strategies, policies and processes to ensure smooth operation of business and maximization of excellent service values to customers and company.
• Monitor functional plan and relating KPI performance that deliver reduced relating unit and overall costs and process improvement on an ongoing basis, fully comply with internal and regulatory regulations.
• Monitor the functional performance in Transactional Net Promoter Score (TNPS) improvement and co- operate with external service provider(s) to implement TNPS for PA & B&R touchpoints.
• Check data/reports of policy alteration, policy valuation, premium reconciliation, Persistency
• Define requirements for system enhancement/development to support the operation more effectively. Cooperate with IT in business requirement finalizing and UAT execution.
• Delegate, coach and support staffs in performing their daily tasks.
• Perform periodical First Line of Defence (FLOD) case review on policy alteration, valuation, Billing & Remittance and propose solutions for service recovery and continuous improvement plan.
• Train and develop PA, Billing & Remittance staffs.
• Other tasks required or assigned by Manager – Customer Service
• Work with banks / distributors on Billing & Remittance maters.
• Prepare management reports and statutory reports relating to Policy alteration, policy valuation and Billing & Remittance.
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Working culture: highly appreciates dynamic, flexibility, team spirit and wellness
Competitive Income; Performance recognition; Health care plan for family; Annual leave >= 14 days
Training Opportunity: ongoing professional training

Cập nhật gần nhất lúc: 2026-01-20 03:15:02