Personal Assistant to General Manager - Trợ lý / Thư ký Tổng Quản lý

Support the General Manager in maintaining high service standards and overall hotel operations.
Assist teams in resolving guest service issues and uphold hotel standards across departments.
Provide translation/interpretation for meetings and documents when required.
Handle calls, messages, schedules, appointments, and meeting arrangements for the GM.
Monitor and manage office supplies; support smooth communication across all levels.
Manage guest feedback, reviews, and complaints; coordinate service recovery with departments.
Arrange travel, accommodations, and office logistics for the General Manager.
Prepare and distribute meeting minutes; maintain proper filing and documentation.
Conduct regular room inspections, ensuring all rooms—especially VIP—meet quality standards before check- in.
Prepare daily verbal updates and monthly reports; perform additional tasks assigned by the GM.

Required Skills:

Have negotiation and problem- solving skills
Proficient in the use of Microsoft Office
Enthusiastic, proactive, creative, and responsible
Fluent English, both spoken and written
Extensive knowledge of the hotel, its services, and facilities
Good planning, organizing, and customer relation skills

Qualifications:

Diploma in Business, Hotel Management, or Secretarial Studies

Experience:

3 years of relevant work experience in the hospitality industry, preferably with an international brand

Summer outings and several team- building activities
Other benefits according to the Hotel’s policy
Birthday gifts and allowances on special events
Uniform, duty meal, locker, and laundered uniform provided by the Hotel
Competitive salary & full- service charge in the probationary period
Annual health check

Cập nhật gần nhất lúc: 2025-12-11 11:50:03