Passenger GSA Manager

WHAT YOU&039;LL DO:
1- Network for business development

Relationship with oversea partners.
Network and Manage relationship with Airlines Principle, Customers, Authorities, related Service providers. with Airlines Principle.
Engagement with Exhibitions, Fair, Symposium… relating to industry

2- Management:

Relationship with key customer accounts.
Management over sales teams, reservation team
Set up skill guidance to teams to ensure smooth communication, interaction with Customers, Airlines Principle and related service providers. Proper mix of communication by meeting, phone and e- mail

3- Customer Satisfaction:

Manage relationship with Airlines Principle, Customers, Authorities, related Service providers.
Enhance ITL DNA “Extreme Good Will” by its Example and communication.
Guidance for proper dealing with customers in terms of irregularities
Set up skill guidance to teams to ensure smooth communication, interaction with Customers, Airlines Principle and related service providers. Proper mix of communication by meeting, phone and e- mail

4- Operation Excellence:

Initiatives for operational efficiency, minimizing the costs.
Set up SOP – monitoring – Measuring (by quantitative & qualitative) and proper involvement.
Deployment and monitoring the compliance towards Policies of Airlines Principles, Laws, ITL

Fluent in English (4 skills).
Having 5 years and above industry experience.
Experience in Airlines sales office, Passenger GSA,…
Ability to work independently and as part of a team.
Extroversion & Communication.
Aviation bachelor’s degree will be an advantage.
Positive attitude and a willingness to learn.
Strong communication and customer focus.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-11-22 01:40:02