Operator - Nhân Viên Tổng Đài

Answer and direct incoming calls promptly and courteously.
Record and log all calls as required by hotel procedures.
Provide accurate information about hotel facilities, services, and local attractions.
Maintain up- to- date knowledge of room availability, hotel promotions, and emergency procedures.
Handle outgoing calls for guests and staff in accordance with hotel policies.
Handle guest requests and complaints professionally, escalating issues when necessary.
Relay messages accurately and efficiently to guests or relevant departments.
Assist with wake- up calls and ensure timely delivery.

Excellent communication and interpersonal skills.
Clear and professional telephone voice.
Basic computer skills and familiarity with hotel software (PMS) is an advantage.
Ability to multitask and work under pressure.
Good command of English (additional languages are a plus).

Uniform and laundry service.
Opportunities for training and career development.
Friendly and professional working environment.
Meals provided during shifts.
Competitive salary and service charge.

Cập nhật gần nhất lúc: 2026-07-06 19:50:03