Ru9 is Vietnam’s leading Direct- to- Consumer (D2C) brand, specializing in premium sleep products such as mattresses, pillows, and bedding accessories. With a mission to bring better sleep to everyone, Ru9 has been growing rapidly across online, offline, and omnichannel platforms. We are looking for an Operations Manager to lead and optimize our operations, ensuring seamless execution and efficiency as we scale.
Oversee and Optimize Business Operations (40%)
Manage and improve daily operations across key functions, including production, logistics, warehouse management, and customer service.
Analyze and redesign workflows to improve operational efficiency and reduce costs.
Collaborate with team leaders to ensure all processes run smoothly and meet company standards.
Develop and enforce standard operating procedures (SOPs) to maintain consistency and quality across all operations.
2. Manage Fulfillment (25%)
Monitor and improve key KPIs and SLAs, such as delivery lead time, on- time delivery rate, order accuracy, inventory health, and fulfillment cost.
Analyze logistics and fulfillment data and provide regular insights and recommendations to the CEO.
Resolve operational issues related to delivery failures, returns, and customer complaints in coordination with Customer Service.
Drive Strategic Projects and Initiatives (20%)
Identify and implement new opportunities for growth, such as streamlining supply chain processes or expanding capabilities to support omnichannel sales.
Collaborate with the CEO to execute long- term plans for scaling and optimizing Ru9’s operations.
Lead the implementation of strategic initiatives such as new technology systems (e.g., ERP, inventory management tools) to enhance operational efficiency.
Data Analysis and Reporting (10%)
Prepare and deliver regular reports on operational performance and efficiency.
Use data- driven insights to make informed decisions and present recommendations to the CEO.
Monitor key performance indicators (KPIs) for operations, including delivery times, inventory turnover, and customer satisfaction.
Leadership and Team Development (5%)
Provide guidance, training, and support to team members to help them achieve their goals.
Foster a culture of innovation, accountability, and continuous improvement.
Build, mentor, and manage a high- performing operations team.
Key Performance Indicators (KPIs)
Team Performance: Achievement of departmental goals and milestones.
Customer Satisfaction: Positive feedback and resolution of customer issues within SLAs.
Operational Efficiency: Reduced costs and improved productivity across key departments.
Order Fulfillment Accuracy: High percentage of on- time and error- free deliveries.
Process Optimization: Implementation of new workflows and tools that reduce delays or inefficiencies.
