[NOVOTEL CAM RANH RESORT] Executive Housekeeper - Tổng Quản lý Buồng

• To initiate and maintain effective communication between his/her department and all other operating departments.
• To maintain effective communication between his/her department and the General Manager.
• To ensure that the departments within his/her scope of responsibility adhere to all policies and procedures set by Novotel Phu Quoc Resort.
• To carry out, on regular basis, the following assignments:
- Acts as Chairman of the Linen Management Committee under the umbrella of the Loss Control Committee.
- Annually discusses personnel evaluations with the appropriate employees.
- Periodically conducts physical inventories off all uniforms, linens, annually prepare requisitions for management’s approval to ensure par stock of all items.
- Annually conducts a complete room grading program.
- Periodically reviews and updates, if necessary, procedures concerning the stocking, care and control of uniforms, linens and supplies.
- Approves and submits to Finance all invoices for goods and services received.
- Understands working procedures of Front Office and other related departments.
- Prepares the Expense Forecast and the Profit and Loss Analysis Report.
- Prepares annual recommendations for capital improvements in areas covered by scope of responsibility for management approval.
- On a weekly basis, inspects a section of rooms for scheduling of extra cleaning, repairs, etc.
- Personally reviews and re- evaluates all job descriptions, procedures, equipment and supplies.
- Inspects all public areas daily.
- Periodically reviews laundry and valet procedures to maximize efficiency and care of both hotel guest and staff items.
• Ensures that productive and effective monthly department meetings are held and meeting minutes are published and directed.
• Reviews operating statement and critiques unusual overages and shortages. All possible effort must be made to meet budgeted goals.
• Ensures that a process exist for an immediate response to all guest problems and guest correspondence.
• Ensures that purchasing manuals are kept up- to- date and only approved items are purchased. Purchase order logs should be maintained.
• Ensures that the assigned bedrooms, corridors, vending areas and other areas are properly cleaned daily. Inspects these areas daily and submits work orders to the engineering department.
• Audits and approves schedules
• Ensures that SOP is available, current and in effect.
• Reviews preventive maintenance rooms daily.
• Ensures that all employees are hygienically clean and in clean, complete uniforms.
• Ensures that proper key controls are in effect.
• Involves the Assistant Executive Housekeeper, Floor Supervisors and Room Attendants in as many administrative functions as possible to further develop them.
• Ensures that all reports are prepared completely and on time.
• Ensures that the guest response program under area of control is being followed effectively.
• Maintains division goals.
• Ensures that lost and found articles are stored properly and that the correct logs are maintained.
• Controls overtime through good management and immediate response to problems.
• Provides up- to- date description for all supervisors and employees.
• Ensures that the Assistant Executive Housekeeper and the Floor Supervisors continually inspect their assigned areas turn in their room inspections.
• Ensures that the hospitality program is in effect and monitored daily.
• Ensures that all reports are prepared completely and on time.
• Works closely with and gain a working knowledge of front office, accounting and the necessary aspects of food & beverage and engineering.
• Ensures that accurate inventories are taken: guest/cleaning supplies and uniforms monthly, linen on quarterly basis.
Administration Responsibilities/ Trách nhiệm quản lý
• Prepare monthly/quarterly reports on the department&039;s asset management in compliance with regulations, ensuring transparency and accuracy.
• Develops and implements programs designed to improve the efficiency of the operation and improve the service to our guests.
Personnel Management Quản lý nhân lực.
• To consistently maintain selection, staffing, training, supervision, morale, grooming and conduct standards and terminate all persons within her scope of responsibility delegated by the General Manager and/or Hotel Management.
Human Relation and Training/ Quan hệ nhân sự và đào tạo
• Ensures that an effective and complete training program is in use and that all associates are well trained and re- trained, as needed.
• Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed
Other Duties:
Carry out other duties as reasonably assigned by the Department Head or Management, including providing support to other positions/departments when required, in alignment with professional competencies and the hotel&039;s policies and regulations.

Profile:
Knowledge and Experience

Deep understanding of hotel laundry operations, chemical safety, textile care, and inventory management
Ability to speak other languages and a basic understanding of local languages will be an advantage
Bachelor’s degree in Hospitality Management, Business Administration, or equivalent
High degree of professionalism with sound human resources management and budget control capabilities
Excellent reading, writing, and oral proficiency in the English language
Minimum 5 – 10 years of relevant experience in a similar capacity within 4 or 5- star hotel environments
Good working knowledge of Property Management Systems (e.g., Opera, Smile), MS Excel, Word, & PowerPoint

Competencies

Ability to multi- task, work well in stressful & high- pressure situations, especially during peak seasons or high- occupancy days
A motivator & self- starter capable of driving efficiency and maintaining high staff morale
Strong leadership, interpersonal, and training skills to manage a large, diverse team
Well- presented and professionally groomed at all times.
Good communication and customer contact skills, with a high capacity for handling guest complaints tactfully
A team player & builder who can collaborate effectively with Front Office and Engineering departments
Results and service- oriented with a meticulous eye for detail, cleanliness, and hygiene standards

International & professional working environment: Môi trường làm việc quốc tế và chuyên nghiệp.
13th- month salary & Performance bonus: Thưởng lương tháng 13 & Thưởng theo hiệu quả kết quả kinh doanh.
One duty meal per shift: Cung cấp 01 bữa ăn trong mỗi ca làm việc.
Professional training programs from Accor Academies: Các chương trình đào tạo chuyên sâu từ Học viện Tập đoàn Accor.
Employee Engagement Activities: Các hoạt động gắn kết nhân viên: Sinh nhật, Tiệc cuối năm, các Câu lạc bộ thể thao (Bóng đá, Bóng chuyền...)...
Daily Shuttle Bus: Hỗ trợ xe đưa đón hàng ngày từ thành phố đến nơi làm việc.
Accor Bienvenue- Worldwide room rate benefits: Chế độ ưu đãi giá phòng và dịch vụ tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
100% salary during probation & pre- opening service charge: Hưởng 100% lương trong thời gian thử việc & Phí phục vụ trong giai đoạn tiền khai trương.

Cập nhật gần nhất lúc: 2026-07-06 21:35:02