Night Manager

JOB DESCRIPTION

Supervise the Front Office night team, ensuring service delivery meets brand standards.
Prepare and review night audit reports, ensuring accuracy of financial and operational data.
Liaise with other departments to ensure seamless overnight operations.
Oversee hotel operations during the night shift, ensuring smooth service and guest satisfaction.
Act as the main point of contact for guests, handling requests, feedback, and complaints professionally.
Monitor hotel safety, security, and emergency procedures during the night.

Pre- Opening / Set- up Responsibilities

Participate in system testing (PMS, communication, and reporting tools).
Conduct mock night audit and trial operations to ensure readiness.
Support recruitment, onboarding, and training of night team members.
Ensure all reporting and operational checklists are set up for opening.
Assist in establishing night shift procedures, SOPs, and emergency protocols.

Good command of English (spoken & written).
Previous experience as Night Manager, Duty Manager, or similar supervisory role in hotels or resorts.
Knowledge of Front Office operations, night audit, and PMS systems.
Guest- oriented, professional, and highly responsible.
Strong leadership and decision- making skills.

Training and career development opportunities within Accor Group.
Career growth opportunities with one of the world’s leading hospitality groups.
Attractive benefits
International pre- opening hotel environment with Accor standards.

Cập nhật gần nhất lúc: 2025-12-17 17:05:03