Nhân viên Lễ tân Ca đêm (Night Auditor)

Follow fire safety, health, and security regulations.
Assist guests during emergencies or after- hours situations.
Perform daily night audit procedures.
Perform guest check- in and check- out procedures.
Ensure service standards are consistently maintained.
Verify and reconcile departmental revenues.
Report incidents affecting guests or hotel operations promptly.
Update room status and operational records.
Handle guest requests, inquiries, and complaints professionally.
Balance cash, invoices, and payment records.
Monitor hotel security conditions during the night shift.
Coordinate with Security in handling unusual situations.
Review guest accounts and transaction postings.
Welcome guests and provide information regarding hotel facilities and services.
Prepare and distribute end- of- day reports.
Complete end- of- day system closing procedures.
Complete Front Office administrative duties as assigned.
Record incidents and important information for shift handover.
Responsible for providing Front Office services during the night shift, ensuring smooth guest arrivals and departures while performing night audit procedures, revenue reconciliation, and daily reporting in accordance with hotel standards.

Strong customer service and problem- solving abilities.
Good English communication skills.
Honest, detail- oriented, and responsible.
Minimum 1 year of Front Office experience; Night Audit experience preferred.
Familiarity with Opera, Fidelio, or similar PMS systems.
Willingness to work overnight shifts, weekends, and public holidays.
Diploma or Degree in Hospitality, Tourism, or related field.

Professional working environment
Company benefits according to policy
Service charge and related allowances (if applicable)

Cập nhật gần nhất lúc: 2026-07-06 17:25:02