Nhân Viên Chăm Sóc Khách Hàng

KONIC GROUP RECRUITMENT
Position: Customer Support
Quantity: 02
Main Job Duties and Responsibilities:
Handle and resolve queries raised by Customers
Manage the day to day operations within the customer service team including process escalations, quality checking, and customers needs
Liaise with the vendors to obtain information relating to the preparation and shipping of customer purchase orders. Making daily, weekly, monthly reports and handling requested tasks from the Manager.
Follow customer service processes; from order entry to the delivery of goods;
Coordinate with other teams to achieve business goals
Determine best solutions for the issues, if any, escalated by the customers
Assist customers through email, live chat, social media (Facebook, Instagram,...), and phone
Requirements:
Able to handle multi- tasks
Age range: 20- 26. Experience in CRM systems (Zendesk, Freshdesk, ...) or working in Print On Demand Company is a plus.
Honest, meticulous and self- motivated
English language skills required (fluency in writing)
Interests:
Friendly working environment with young people
Competitive salary : 8.000.000 VND per month + KPI
Working time: 08:00 am – 05:00 pm, Monday to Friday and Saturday 08:00 am to 12 am. (Break time 12:00 pm – 01:00 pm, and 03:00 pm – 03:20 pm)
Annual travel/team building/Social insurance;

Cập nhật gần nhất lúc: 2024-05-14 18:15:02