With nearly 25 years of establishment and development, DC Technology Company (founded in 2000) and PMAC Joint Stock Company (founded in 2020) have become leading companies in providing comprehensive solutions for the jewelry and precious metal manufacturing industry. Our expertise covers technology, machinery, equipment, supplies, and electroplating chemicals in the Indochina region.
We are currently recruiting for the position of Customer Service to support the company. Below are the details of the position:
JOB DESCRIPTION:
• Make follow- up calls to inform customers about further response or checking to make sure all their issues are successfully handled.
• Comply with the Company’s processes, procedures, regulations, and standards
• Keep records of all conversations in the call center database in a comprehensible way
• Do survey via calling to better understand customer insight and behavior
• Follow communication “scripts” when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Implement other tasks at line manager assigned
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, Linkedin, Facebook…and other social media interactions within service level agreement.
• Support stores and other departments in matters related to Customer Services
• Complete all required training courses to expand knowledge and performance level
JOB REQUIREMENTS:
• Proficient in using Excels is preferred
• Good writing and communication skills, good tasks, and time management skills
• Minimum 1 year experience in customer service/call center/ receptionist/secretary
• English proficiency at 4 skills. Candidates with one of the following languages: Korean,
• College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, or Information Technology, etc
• Japanese, Chinese at intermediate level does not required high level of English
• Good situation handling, listening and communication skills
JOB BENEFITS:
Continuous Learning and Developing Environment:
• Opportunity to learn, create networks and relationships with senior candidates and leading organizations in the industry, participate in seminars, sharings...
• Participate in trend analysis, learn analytical thinking from leaders, get suggestions and quickly deploy innovative, high- value solutions
• Participate in skills training courses, branding, etc according to the training program of the enterprise
• Get a chance to use modern recruitment tools, participate in the company’s system building stage, digital transformation, ERP and continuous development opportunities
• Many opportunities for Promotion in Career, development in the field of training, human resource development and other areas in the HR department depending on passion and ability
Culture and Colleagues:
• Young, Dynamic and Friendly working environment
• Supportive manager and Board of Directors
• Professional working characteristic, high intensity, punctuality
Salary and Benefits
• Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...
• Health Insurance, Social Insurance, Private Insurance,..
• Compatitive Salary
• 13th month salary bonus and the company&039;s remuneration and welfare policies
• Many opportunities in Career’s Promotion
• Fair, professional capacity assessment system, six – months’ s evaluation
GENERAL INFORMATION:
• Working hours: Monday to Saturday (from 8:00 AM to 5:00 PM)
• Company address: 87 Nghia Thuc Street, Ward 5, District 5, HCM City.
