With a customer- centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth.
If you are looking for a stable workplace with abundant learning and development opportunities, Outsource Solutions is the ideal choice to accompany you on your career journey.
What is “debt settlement”?Debt settlement is the process of negotiating with creditors to reduce the total amount owed. It’s typically used by consumers who are experiencing financial hardship and can’t keep up with minimum payments. Rather than paying the full balance, the goal is to reach an agreement to pay a reduced lump sum or structured payments.
Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency.
NEGOTIATOR- Đàm Phán Viên- Night Shift/16Mil [Finance Service]
Working hours: 20:45 – 05:45, 5 days/ week (working by US business hours).
JOB RESPONSIBILITIES:
Analyzing customer profiles and identifying the conditions required for the best agreement for the customer, following company guidelines (training will be provided upon employment).
Collecting and submitting necessary documents provided by customers.
Persuading customers to follow the bank&039;s plan to receive the best benefits.
Ensuring efficiency to always obtain the best offers from the bank for customers.
Performing other tasks as required by management.
Analyzing and evaluating the financial situation as well as the current debts of customers based on the billing department&039;s provided records (training will be provided upon employment).
Checking, reviewing files, and contacting the responsible person at the bank to explain and present the reasons of the customer for approving specific support programs offered exclusively for the customer.
Coordinating with departments (Sales, Customer Service, Billing, etc.) to address customer inquiries when needed.
Informing customers about the offers pr2ovided by the bank.
Work with creditors to negotiate/agree upon a reduced settlement on delinquent and/or charged- off accounts on behalf of our clients.
REQUIREMENTS:
Minimum 1 year of experience as a Negotiator or related positions.
Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
Ability to multitask in a fast- paced environment.
Strong analytical and organizational skills. Excellent research & problem solving skills.
Ability to work independently and demonstrate sound judgment under high stress and time critical deadlines.
Pronounce clearly, confidently and attractively.
Basic CRM and ZOOM skills is a plus (training will be provided; prior experience is not required).
Age: 18- 33 years old, good health and willing to work night shift.
Good English communication skills, IELTS score of 7.0 or above (mandatory requirement), preference given to candidates who are international students from English- speaking countries or have previously lived in the US/UK.
WE CAN OFFER:
High salaries for high performance, Official Salary: 16.000.000 VND + Bonus.
Work in a foreign- friendly and professional environment.
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
Working environment: young, dynamic, productive & speed- focused with various departments and over 60 employees.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Separate resting area during lunch break.
Annual regular health check- ups.
Team building activities and a 13th- month salary based on the company&039;s business performance.
Full participation in social insurance according to government regulations.
The company provides all the necessary work equipment.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
Training on software usage such as CRM, ZOOM as required by the company.
JOB DETAILS:
Industry: Financial services in the US market (No insurance, No lending).
Employment type: Full- time (Night shift).
Working hours: 20:45 – 05:45, 5 days/ week (working by US business hours).
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!
