[MELIA VINPEARL HUE] Quản lý Spa - Spa Manager

Ensures guests receive a warm welcome to the premises.
Ensuring contact and communication with various stakeholders (suppliers of products and services, SPA training, etc.)
Ensures all customer feedback (guest questionnaires, verbal comments, emails, etc.) are used to inform changes in practice and provides staff training or corrective actions to ensure high standards are maintained.
Checks that items supplied are to the quantity and the quality demanded and advises the management of any discrepancies.
Performs any other duties as requested by Superiors
Assists guest, or visitors in offering and providing accurate information in a courteous manner.
Resolves client’s conflict. Ensuring direct contact with SPA customers managing comments and suggestions to improve the service. Informs the immediate superior about any guest complaint and ensure they are logged.
Be aware of all material and household supplies and expenditure and to encourage staff to avoid unnecessary waste.
Participating, designing and implementing internal and external sales promotion programs for SPA treatments and services. Ensures the Spa is always staged for maximum buyer impact.
Be responsible to run promotional campaigns, they are responsible for the advertising methods and the production of flyers and others advertising tools
Ensures the facility is clean, provides a relaxing environment and ensures proper maintenance of the facility and equipment
Maintains smooth relationship between management and guests. Resolves problems arising from guests’ complaints and esquires immediately.
Spreading awareness of the YHI SPA concept by means of presentation meetings with stakeholders (departments in the Hotel, membership department, suppliers, travel agencies, etc.).
Recognizes regular guest and anticipate their needs and requirements.
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Logs security incidents and accidents in accordance with hotel requirements.
Oversees the day to day SPA activities.

Collage Degree preferably or Senior High School with strong Spa Operations Background. Upgrade in Spa Skills would be an advantage. A certain degree of creativity and attitude is expected.
2 years in a similar position in hotels with similar stars and services.
Advanced level of English and Vietnamese.

Insurance: In addition to health insurance, social insurance and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
Attractive salary and benefits package.
13th month salary and holidays.
To participate in any Training/ Development schemes as recommended by senior management.

Cập nhật gần nhất lúc: 2025-11-18 09:25:02