Social Media
• Work with Graphic Designer for collaterals content and visual updates and printing process as per assignment.
• Produce & shooting visual content weekly, manage the whole asset image, photo, video of the resort.
• Manage day- to- day activities of selected social media channels, including posting, manage engagement, and reply to inbox and guest reviews.
• Create monthly and weekly content plan on all social media channels.
• Schedule and manage in conjunction with Marcom Manager regular paid advertisements on key social media channels and ensure ROI meets given KPIs.
• Develop annual content plan with Marcom Manager. Ensure content and placement adhere to Six Senses brand standards.
• Monitor advertising in main social media platforms (Facebook, Instagram) in conjunction with Marcom Manager.
• Develop relationships with KOLs, select media and other departments to enhance the business and e- marketing opportunities under Marcom Manager guidance.
Administration
• Support for event organization and other multi tasks of marketing and communications assigned by Marcom Manager or DOSM.
• Assist S&M dept on site check tour for FAM trip/ KOL or TA representatives per assignment.
• Complete weekly and monthly reports.
• Monitor and document all media clippings, contracts, and other records assigned by Marcom Manager.
PR & Communications
• Provide professional and correct information to managers, hosts, and subordinates by telephone, in written form, e- mail, or in person.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one&039;s voice, using the callers&039; name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Prepare Press Releases and Media pitch per assignment.
• Inform and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
• Assist Marcom Manager for retaining relationship with media database and Friends of Brand.
• Speak to guests and hosts using clear, appropriate and professional language.
Working with Others
• Support all hosts and other department and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Work with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
