Learning & Development Supervisor

· Evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms to measure the impact on employee performance and overall organizational success.
· Stay updated on industry trends and advancements in learning and development methodologies and incorporate new techniques and technologies into training programs as appropriate.
· Collaborate with managers and supervisors to identify and assess training needs across the company.
· Collaborate with external training providers, consultants, and vendors to leverage external expertise and resources when needed.
· Ensure compliance with all relevant legal and regulatory requirements related to training and development activities.
· Conduct training needs analysis to identify skill gaps and design targeted training interventions to address these gaps.
· Other tasks as assigned by Line Manager.
· Develop and maintain training budgets, monitor expenses, and provide regular reports on training activities and outcomes to management.
· Design, develop, and implement comprehensive training programs, materials, and resources, utilizing various formats such as classroom training, e- learning, workshops, and on- the- job training.
· Oversee the scheduling, coordination, and delivery of training programs, ensuring they are conducted efficiently and effectively.
· Ensure training programs align with organizational goals, business objectives, and industry best practices.

· Master various Sales and Customer Service training techniques (e.g. game, case studies, and role playing and group activities, online training, on- the- job training).
· Previous experience in luxury goods is preferred.
· Highly computer literate with proficiency in MS Office and related training design tools.
· Excellent presentation and communication skills.
· Work experience as a Retail Trainer, Sales and Service Trainer or similar role.
· Ability to motivate and excite employees.
· Keen on learning new knowledge and skills.
· Good at English communication both verbal and oral.

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Cập nhật gần nhất lúc: 2024-05-21 18:15:06