Learning & Development Executive - Front Office

Assist with Designing and Implementing Training Programs

Create professional and accessible training materials.
Ensure staff members are equipped with necessary knowledge and skills.
Evaluate and continuously improve training programs.
Develop and implement effective training programs.

Conduct On- the- Job Training for Front Office Department

Provide hands- on training and coaching to the front office team.
Focus on both technical skills and soft skills.
Monitor and support knowledge application in practice.
Ensure excellent guest service delivery.

Transmit brand culture and standards.
Build and train front office teams from the ground up.
Ensure consistency in service quality.
Support new hotel openings at different locations.

Implement and manage simple tools or an LMS (if applicable) to track training completion and compliance.
Maintain up- to- date training records, schedules, and SOP libraries.

Create a friendly, healthy, and collaborative environment among colleagues in alignment with M Village’s culture.
Act as a partner to operations leaders- advising on team development, coaching practices, and service training.
Observe and assess employee performance after training to identify career development opportunities or determine appropriate termination actions.

Have experience in training and coaching staff in this major.
Fluent in English, both written and spoken.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office, mẫu đào tạo.
At least 3 years of experience as a Front Office Supervisor or Duty Manager in the hotel industry.
A proactive, positive attitude with a focus on growth and continuous improvement.
Willingness to travel to different locations across Vietnam.

13th- month bonus.
Participate in Social, Health, and Unemployment Insurance.
Young and dynamic working environment.
Employee discounts for company services.
100% salary during probation.
Performance- based evaluation with fast career growth opportunities.

Cập nhật gần nhất lúc: 2025-12-11 20:10:02