Lead, Payment Data Operations

JOB PURPOSE
- Work closely with stakeholders to deliver business goals by providing direction, leadership, and coaching to the team.
- This will include supporting the team via people leadership & overseeing workflow to ensure its dealt with efficiently & accurately in accordance with policies and procedures to ensure cost effective and best practice service.
- The Lead is responsible for the safe & efficient delivery of several time critical processes relating to value transfer.
JOB RESPONSIBITIES
- Lead teams to oversee and deliver daily workload ensuring transactions are completed in accordance with customer service level agreements and external timeframes.
- Liaise with partners and team, and Manager/GM where required, to resolve and rectify service delivery issues.
- Key point of contact for escalation, support/direction, service/performance analysis, problem resolution, appraisal, coaching, mentoring, provision of information, support and facilitation of ideas.
- Ensure team is correctly resourced through utilisation of capacity management frameworks.
- Demonstrate processional and ethical behaviour in all actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.
- Monitor individual & team performance, team engagement, providing performance feedbacks including recognition and performance improvement plans.
- Work with teams to oversee and ensure all client instructions are processed in accordance with preferences and that exceptions are escalated in accordance with established policies and procedures.

Build products for millions of users in Australia
Hybrid and flexible working environment
Very competitive remuneration package

Cập nhật gần nhất lúc: 2025-12-01 17:10:03