IT Support Staff

CÔNG TY TNHH KINTETSU WORLD EXPRESS VIỆT NAM
Mức lương
Đang cập nhật
Địa điểm làm việc
Tân Bình, Hồ Chí Minh
Kinh nghiệm yêu cầu
Không yêu cầu
Chi tiết tin tuyển dụng

Mô tả công việc

The IT Support Staff is responsible for providing support to staff relating to hardware, and applications, troubleshooting computer problems and determining reason, and advice on appropriate action. He/she will manage a computer, printer, and some equipment.
- Others as assigned by superiors.
- Serve as liaison between staff and the department to resolve issues.
- Work as a team member with other technical staff, such as network, system, and applications to ensure connectivity and compatibility between systems.
- Train users. Provide orientation training to new department staff members.
- Record, and maintain hardware and software inventories, site and/or server licensing, and user access and security.
- Answer staff’s questions in person and via phone/email…
- Troubleshoot computer, printer, and network, problems.
- Determine the source of problems (hardware, software, user access, etc.).
- Maintain confidentiality about the information being processed, stored, or accessed by the network.
- Research and recommend hardware and software development, purchase, and use.
- Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with the current system.
- Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, computer mouse, etc.
- Document system problems and resolutions for future reference.
- Advise staff on appropriate action.
- Work one- on- one with staff on application projects.
- Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.

Yêu cầu công việc

► Education and experience:
- At least 03 years experience working in IT Support and helpdesk.
- College or bachelor&039;s degree in computer science, information technology, or computer information systems.
- Associate degree preferred MCSA/MCSE/CCNA Certificate.
► Required skills and abilities:
- Ability to communicate technical guidance and instruction to users on the use of PCs, server applications, and systems.
- Ability to write technical instructions in the use of programs or program modifications. Records maintenance skills. Knowledge of computer security procedures and protocols.
- Ability to learn and support new hardware, software, and operating systems. Working with users requires interpersonal skills.
- Ability to investigate and analyze.
- Advanced knowledge of company- supported applications, and databases. Ability to learn and support new applications. Working with staff requires interpersonal skills.
- Responsibilities may require evening and weekend work in response to the needs of the systems being supported.
- Intermediate English skills in communicating by speaking, writing, listening, and reading.
- Ability to plan, implement, test, and troubleshoot system software.
- Ability to determine the nature of computer hardware and systems software problems, to communicate technical guidance and information to users.
- Ability to determine computer problems and coordinate hardware and/or software solutions.
- Ability to develop systems solutions for operational problems.
► Working condition & Benefits:
- Performance Assessment: twice per year (fixed in April and October)
- Others: International working environment with a lot of opportunities for learning and development, training courses, company trip, etc.
- Insurance: 24 hours’ Accident Insurance, Social Insurance, Health Care Insurance
- Annual Leave: 12 days/year (after probation time)
- Annual Salary Increase: once per year
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Working Place: Bluesky Office, 01 Bach Dang, Ward 2, Tan Binh District, HCMC
- Working time: 8:00 – 17:35 Monday- Friday (Close Saturday & Sunday)

Quyền lợi

- Company trip once a year + Joining party
- Bonus by individual ability and company’s performance.
- Salary and position is reviewed 1 time a year
- Having chances to get attractive company bonus every month/year
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.

Cập nhật gần nhất lúc: 2024-05-02 10:17:50

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Quy mô: 25 - 50
Trụ sở: 51 Yên Thế, phường 2, quận Tân Bình, Hồ Chí Minh

Thông tin chung

Ngành nghề
IT phần mềm
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Không yêu cầu
Trình độ yêu cầu
Trung cấp - Nghề
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Đang cập nhật
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
08/03/2024
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