IT ServiceDesk Specialist

Provide first- level technical support for hardware, software, and network issues.
Support online meetings & video conferencing systems (Webex, MS Teams, Zoom…).
Prepare guidelines and quick tips to help users work smarter.
Set up and maintain VoIP phones and time attendance systems.
Install, configure, and maintain computers, printers, and peripherals.
Be the single point of contact for IT- related calls and emails.
Troubleshoot network and connectivity issues.
Log, track, and resolve incidents via the ITSM system.
Follow up to ensure each issue is fully resolved with user satisfaction.

Degree in Information Technology, Electronics, or Telecommunications.
Good communication in English (verbal & written).
3+ years of experience in IT Service Desk or similar technical support roles.
Solid knowledge of Windows environment, TCP/IP networks, printers, and IP phones.
Strong customer service mindset, proactive, responsible, and team- oriented.
Certifications such as ITIL, MCP, or MCSA are a plus.

Growth: Collaborate with top Data Engineers, Architects, and Growth Marketers.
Attractive benefits:- Apartment grants for employees- Premium Suncare health insurance (for employees & families)- Annual health check at Sun Group International Hospital- Free/discounted access to theme parks, resorts, aviation & more
Perks: Sun- exclusive benefits (premium healthcare, housing program, lifestyle privileges).
Scale & Impact: Own the MarTech stack for one of Vietnam’s largest ecosystems.
Innovation: Shape digital excellence with cutting- edge platforms.

Cập nhật gần nhất lúc: 2025-12-01 17:20:04