Job Description
Perform routine maintenance, upgrades, and replacements of IT equipment
Provide basic end- user training and guidance when required
Install, configure, and maintain computer systems, operating systems, and standard software
Document issues, resolutions, and asset details in the ticketing system
Ensure compliance with IT policies, security standards, and best practices
Troubleshoot hardware, software, network, and connectivity issues
Travel to multiple locations as per service requirements
Provide on- site technical support for IT devices, infrastructure network, and other peripherals.
Obtain customer signoff on e- service reports and update the ticketing system as required to close the job
Coordinate with remote IT teams and vendors for complex issues
Respond to service tickets and incidents within defined SLAs
Other tasks assigned
Job Requirement
Must have:
Able to install, set up and configure IT devices and network equipment
Hardworking and ready to work in a pressure environment
Diagnostic & troubleshooting skills
Good interpersonal and analytical skills
Highly organised and self- learning attitude
Be proactive, flexible, conscientious, responsible, honest and prudent
Have good knowledge about the hardware of desktops, laptops, printers, and other peripherals
Good understanding of the Microsoft Office Suite
Preferred:
Good communication skills in Vietnamese, both verbal and written
Able to support overtime
Fresh graduates with a positive attitude and a growth mindset are welcome to apply
Not require a bachelor’s degree
Good at English communication skill
2 years of experience in an IT helpdesk
**IF you match this position, we will contact you to schedule a round of interview in the next 7 working days.
Why Join Us
Attractive salary commensurate with your expected salary and working experience.
Yearly company trip.
Annual health check- ups.
Full pay during the probation period.
Employee gifts for special occasions such as celebrations and birthdays.
Have opportunities to work onsite in Singapore.
Total contribution to social insurance based on full salary.
Monthly stimulating parties.
Annual company bonus based on your performance.
Quarterly team outing budget.
Premium healthcare (PTI).
14 days of annual leave.
13th- month salary.
Company Address
Ho Chi Minh Office:
Unit B1- B3- B4, 16th Floor, International Plaza Building
343, Pham Ngu Lao Street, Pham Ngu Lao Ward, District 1, Ho Chi Minh City
Can Tho Office:
1st Floor, STS Tower, No. 11B, Hoa Binh Avenue, Tan An Ward, Ninh Kieu District, Can Tho City
Working time:
Ho Chi Minh City office: From Monday to Friday (08:30 AM – 05:30 PM)
Can Tho City office: From Monday to Friday (08:00 AM – 05:00 PM)
