Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
Continually keeps informed of IHG- approved systems and technology that may contribute to improving hotel efficiency, including, but not limited to:
Computer Hardware systems and devices including PC LAN technology.
Software operating and utility systems.
Front Office and Accounts Receivable Property Management Systems.
Interfaces to and from Front Office Property Management Systems and other Systems.
Back Office Accounting Systems.
PC and LAN- based Office Automation products.
Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
Holidex Plus / Priority Club / Six Continents Club / Frequent Flyer Corporate databases.
Point Of Sale Systems.
Guest and Administration Voicemail.
Call Accounting.
PABX systems.
Cabling.
Hub / Switch Management Systems.
Electronic Door Locking Computer System.
Computer Virus protection.
Hotel IT Security and Firewalls
• Completes and distributes activity reports, program trouble reports, and enhancement list
• Controls the key/lock for the computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system
• Conduct “Self- Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.
• Provide a monthly written progress report to the Director/Manager of Finance and Business Support, with copies to department heads
• Administer all user IDs, passwords, and the most sensitive system utilities, secure all touchy resources and critical libraries
• Informs department heads when new features or changes to the system affect their department
• Keeps informed of the latest, updated, changes, enhancement, and developments in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors
• Maintain an up- to- date list of all computer hardware
• Notifies department heads on current computer- related issues, new releases, MIS trends, viruses etc.
• Performs special project/other duties as assigned by the Management, including but not limited to serving as a backup in performing Financial Reporting to the corporate office during the absence of the Director/Manager of Finance and Business Support
• Investigate and reports software problems to the vendor, or to the Regional, Area or Corporate Office
• Follows up on all outstanding points from the latest EDP audit of his/her hotel
• Establishes documents, tests and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
• Responsible for designating selected individuals for each IHG- approved system that he/she will train so that this individual can train the users
• Trains the selected hotel staff to take on the major responsibilities during his/her absence
• Maintains uncompromising data and physical security standards
• Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
• Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office
• Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
• Serves as the primary associate with all computer- related outside vendors
• Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency
• Performs basic changes to program control languages using screen edit utilities, operating control languages statements and screen design aids
• Monitors the performance of the software and maintains a log book of performance reports eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
• Works with Superior in the preparation and management of department’s budget.
• Ensures that all computer media saves and back- ups are completed, documented and stored per IHG specifications
• Works with Superior on manpower planning and management needs
• Under the direction of the Director/Manager of Finance and Business Support, administer all back office user IDs, passwords, security parameters and the most sensitive utility
• Installs and tests corporate- approved program changes to the hotel computer system(s)
