It Helpdesk Executive

- Monitor dashboards, alerts, and system logs; respond promptly to incidents and outages
- Provide Level 1 & Level 2 technical support for internal and external users
- Investigate issues, analyze logs, and identify root causes
- Details will be discussed during the interview.

- Excellent interpersonal, written, and verbal communication skills.
- Prior experience in technical support, desktop support, or a similar role.
- CRM knowledge is a plus.
- Understanding of web security standards and best practices.
- Experience with log monitoring tools (e.g., Grafana).
- Experience with service- oriented architecture (SOA).
- Experience with software development lifecycle (SDLC) processes.
- Experience with remote desktop applications and helpdesk software.
- Strong technical mindset with great attention to detail.
- Understanding of software quality assurance (QA) principles.
- Proficiency in Windows, Linux, and macOS environments.
- 5 years of experience.
- Confident with SQL and writing database queries.
- Basic understanding of JavaScript and Python.
- Experience providing Level 1 and Level 2 technical support.
- Ability to review logs and identify root causes.
- Ability to work under pressure during incidents and outages.
- Comfortable working with dashboards and alerts, and responding in a timely manner.

- Opportunity to become a key contributor with strong project impact, with clear career progression toward Leader or Project Manager roles.
- Opportunity to participate in large- scale international projects, access cutting- edge technologies, and learn from highly skilled professionals.
- Performance- based promotion opportunities, accompanied by corresponding salary increases.
- Work with large- scale, modern systems, offering comprehensive technical skill development through solving complex, high- precision challenges.
- Attractive income up to 30,000,000 VND.

Cập nhật gần nhất lúc: 2026-02-28 13:25:03