IT HELPDESK

Key Responsibilities
Application Support

Ensure correct usage of the systems across departments.
Report and follow up on system errors or user issues.
Support daily operations on ERP (Odoo).
Assist in onboarding and basic training for users.

Basic System Testing and Documentation

Help maintain system usage guides and internal documentation.
Support writing and executing test case, and error logging for ERP and related systems.
Support suggesting to improve users experience.
Help departments use the system more easily through effective communication.

Data and Content Handling

Assist in maintaining and updating internal platforms (e.g., CMS).
Ensure data entry accuracy and consistency.

Confidentiality Management

Ensure data entry accuracy and consistency.
Assist in maintaining and updating internal platforms (e.g., CMS).

Support in System Projects

Provide support during small system (almost workflows) improvements or roll- outs.
Communicate clearly with relevant teams for updates and changes.

Requirements
Education & Experience

Provide support during small system (almost workflows) improvements or roll- outs.
Communicate clearly with relevant teams for updates and changes.

Skills & Qualities

Basic coding skills in Python, undenstading automation workflows are beneficial.
Willingness to learn and grow in the role.
Ability to follow instructions and standard operating procedures.
Good communication skills and attention to detail.
Familiarity with ERP (preferably Odoo), LMS, or CRM systems (e.g., D365).
Experience in retail, e- commerce, manufacturing, or other fast- paced operational industries.
Prior experience in handling internal or operational tools in a support function.
Benefits:
Monthly meal allowance: 500,000 VND
Competitive salary based on experience and qualifications: 8M- 11M VND
Supportive, active, and dynamic team culture.
A collaborative and creative environment.
The chance to make a significant impact on two thriving brands.
Hands- on experience with real- world product development projects.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-09-08 20:25:03