Inside Sales Executive / Customer Services Executive

Authority &Responsibility:
⁻ Coordinates with other departments to ensure high level of sales, quality and customer satisfaction.
⁻ Responsible for customer service within the Sales Department and ensuring the company or corporation delivers the highest level of customer service possible.
⁻ Implements sales strategies in conjunction with sales personnel. Maintains customer service policies and procedures.
⁻ The responsibility of this position is to maintain good relations with existing customers to ensure quality of service and revenue goals of the company achieved.
⁻ Track and confirm customers’ demand to ensure time on- time delivery.
Job Description:
⁻ Regularly updated information, new requirements from customers to support other departments to implement the procedures.
⁻ Coordinates with Manufacturing Manager, Production Control, Engineering Manager and others as required on problem resolution or sales challenges.
⁻ Communicates with customers independently or in coordination with the sales person.
⁻ Regularly conducts scheduled meetings as necessary to discuss issues, present informational updates, introduce policies, conduct training, and address specific needs.
⁻ Ensures telephones are answered on a timely basis and all customers are called back as requested.
⁻ Responsible for monthly, weekly reports to higher level.
⁻ Develops and maintains order management plans for key customers.
⁻ Identifies and tracks key customer metrics for efficiency and effectiveness (i.e. call volume, customer satisfaction responses, on- time delivery, etc.).
⁻ Ensures accurate entry of all orders.
⁻ Coordinate with the departments involved in order processing to find the root cause and how to fix it when legitimate complaints from customers.
⁻ Support other departments to contact with customer, technical support, and process group to examine a number of unclear information about programs related to orders.
⁻ Seeks win- win solutions that benefit both the customer and the company.
⁻ Implements effective procedures and policies with management that are customer- focused.
⁻ Get to the sampling requirements from customers and arrange delivery service timely.
⁻ Responsible for timely issuing, reporting, authorizations of invoicing.
⁻ Manages return goods, and service programs.
⁻ Conduct an annual customer satisfaction survey with analysis report and follow- up action.
⁻ Perform all other duties as assigned from time to time.
⁻ Develops processes to identify customer problems and resolve them expeditiously and efficiently.
⁻ Work with the customers to handle their requirements.
⁻ Supports the sales force in their mission of growing the business.
⁻ Establishes and monitors customer service performance standards.
⁻ Coordinate with technical staff to propose ways to improve the product to the customer if required.
⁻ Responsible for effective response to customer requests.

​Requiered Skills, Working Experience Requirements:
- Work Ethics – Responsible, self- motivated, and committed to delivering high- quality work on time.
- Experience – At least 3 years in sales and customer service, with proven success in a target- driven environment.
- Problem- Solving – Identifies and resolves issues efficiently, analyzes information accurately, and proposes effective solutions.
- Customer Service Excellence – Dedicated to supporting customers, handling requests and orders efficiently.
- Import & Export Knowledge – Familiarity with import- export procedures and regulations.
- Excel: excellent
- Teamwork – Works effectively with colleagues and customers, fostering a positive work environment.
- Attention to Detail – Meticulous and thorough in work to ensure order processes and customer support run smoothly.
- Language Skills – Proficient in both English and Vietnamese.
Required Qualifications:
Bachelor&039;s degree in a business administration or equivalent work experience.

Chế độ bảo hiểm, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-09-12 11:50:02