COMPANY INTRODUCTION
Địa điểm
Hà Nội
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.
FIELD SALES EXECUTIVE- HN
Địa điểm
Hà Nội
JOB DESCRIPTION
Overall Role Purpose:
Responsible for revenue generated from a geographically assigned sales territory (or business portfolio) by servicing and retaining existing customers and targeting new business opportunities.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy.
Ensure all customer agreements are cost- sensitive so as to ensure a suggested minimum pricing tariff is set and adhered to. Any deviations from this tariff require management’s agreement and justifications.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Ensure co- operation with other members of the sales team and throughout the sales force.
Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non- sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives.
Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments.
Analyse and monitor customer data to measure success and identify fluctuations/trends so as to decide on the relevant actions to be taken.
Complete Brick Wall and Relationship Balance Sheet Scorecard for the Top 20 accounts in their sales territory.
Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
Continually develop knowledge of DHL’s products/services and general commercial awareness in order to provide the best possible solutions to the customers.
Manage a portfolio of customers and potential customers via personal sales visits, using face- to- face contact to provide a ‘personal service’.
Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in the customer database.
Produce information for management necessary to evaluate performance vs. key performance indicators.
Complete GSP sales reporting requirements in a timely manner, which includes “Productivity This Week”, “Productivity Next Week” and “New Business Commitments Gained”.
Adhere to regional standard profit margins and discount guidelines.
Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor- held businesses to ensure that individual agreed targets are achieved.
REQUIREMENTS
Educational Qualifications: Bachelor&039;s Degree
Communication skills: advanced
3 years’ experience in sales express, freight, and logistics.
Presentation skills: advanced
Language: Vietnamese & English (fluent), speaking fluently in Japanese, Korean, Chinese is a plus
BENEFITS
Working together based on DHL values of “Respect and Results”.
Multifarious benefit programs.
Employee hobby clubs, sports championships.
Strong career support & lots of opportunities in an international environment.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Diverse engagement activities under “Best Day Everyday” – our Health & Well- being program.
Training: both online and offline with Global DHL Standards.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 8/10/2025
APPLY NOW
CUSTOMER SERVICE ADVISOR- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.
Accept and register bookings for DHL services.
Offer alternatives to customers and seize upselling and cross- selling opportunities of value- added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
REQUIREMENTS
Fluent in English
2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Bachelor of Degree in Business (preferable) or equivalent
BENEFITS
Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well- being program
Strong career support & lots of opportunities in an international environment
Professional coaching & feedback culture
Respect and Results Culture
HOW TO APPLY
Deadline: 23:59 8/10/2025
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Operations Intern- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Work with team members to improve workflow and efficiency.
Support safety and quality standards in the service center.
Support the service center manager regarding pick- up and delivery project improvement.
Assist with tracking inventory and fulfilling orders.
Provide customer service support by answering questions and assisting customers.
Help prepare reports related to service center performance.
Help the Service Center Manager with daily operations and shipment processing.
REQUIREMENTS
Good at Microsoft Office (Excel, Word, PowerPoint).
Data analysis and visualization skill.
Eager to learn and take on new challenges.
Strong communication skills and a team player.
Good at English, both in writing and speaking.
Recent graduate or currently pursuing a degree in Logistics, or a related field.
BENEFITS
Multifarious engagement activities under “Best Day Everyday Everyday” – our Health & Well- being program.
Strong career support & lots of opportunities in an international environment.
Professional coaching & feedback culture.
Respect and Results Culture.
HOW TO APPLY
Deadline: 23:59 8/10/2025
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
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