[HCM] Công Ty Giao Nhận Toàn Cầu DHL Global Forwarding Tuyển Dụng Customer Service Intern at Air Freight Department Full-time 2025

Main Tasks:
▪ Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
▪ Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
▪ Takes and handles customer inquiries, e.g. Track and Trace
▪ Meet all KPI’s assigned and audited by the Control Tower
▪ Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
▪ Performs up- and cross- selling (inbound calls) for existing customers and passes on leads to Sales
▪ Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
▪ Takes and processes customer feedback and asks for CS related feedback (e.g. follow- up on complaint handling)
▪ Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates
▪ Ensure customer profiles are accurate and updated
▪ Takes and registers all customer complaints
▪ Develops relationship with allocated customers
▪ Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
▪ Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
▪ Accepts all orders (from customer or overseas office) and processes them for handover to Operations
▪ Drives solution of customer complaints by solving it directly or assigning tasks to other function
▪ Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow- up with airline to monitor and track departure and arrival information and updates
▪ Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo
Requirements:
• Can- do attitude, hard- working and enthusiastic
• Basic business skills
• Junior or Senior Students who can work at least 4 days per week
• Experience with MS Office e.g. Outlook; experience with CRM tools preferred
• Good English skills (both speaking and writing)
• Good administrative skills, results driven and detail oriented
• Ability to work effectively, independently and in a Team environment.
• Ability to handle multiple and hanging priorities
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Cập nhật gần nhất lúc: 2025-11-26 17:55:02