COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.
CUSTOMER SERVICE ADVISOR- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
Offer alternatives to customers and seize upselling and cross- selling opportunities of value- added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Accept and register bookings for DHL services.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.
REQUIREMENTS
Fluent in English
Bachelor of Degree in Business (preferable) or equivalent
2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
BENEFITS
Respect and Results Culture
Professional coaching & feedback culture
Strong career support & lots of opportunities in an international environment
Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well- being program
HOW TO APPLY
Deadline: 23:59 31/3/2026
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 ứng viên
1 giờ trước
(
23:21, 05/03/2026
)
CUSTOMER SERVICE ADVISOR (TRACING)
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Provide full tracing service for customers and other DHL stations by investigating undelivered, returned, misrouted, delayed, lost and damaged shipments (different kinds of service incidents)
Assist the Customer Care Supervisor (if applicable) to carry out relevant CS orientation/training programs for new or existing CS staff
Demonstrate professionalism and deliver best- in- class customer service to all internal and external customers
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service so as to positively enhance our customers’ experience with DHL
Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS process, creating a win- win outcome for the customers and for DHL
REQUIREMENTS
Language: Vietnamese & English (fluent written and spoken)
5 years&039; experience in Customer Service in service- related industry, handling and resolving customers’ issues and complaints
Substantial experience in customer service within a call center environment along with experience in complaints and claims handling in a service environment
Excellent interpersonal skills and relates well with customers and co- workers from all levels
Diploma in Business (preferable) or equivalent
Excellent spoken and written language skill with a confident, professional and positive demeanor
BENEFITS
Employee hobby clubs, sports championships.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Standards.
Working together based on DHL values of “Respect and Results”.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
HOW TO APPLY
Deadline: 23:59 31/3/2026
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
FRONTLINE CUSTOMER SERVICE ADVISOR
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
Accept and register bookings for DHL services
Assist the supervisors (if applicable) to carry out relevant CS orientation/training programs for new or existing CS staff
Offer alternatives to customers and seize upselling and cross- selling opportunity of valued added services (e.g. Sales Leads, Time Definite Express, Shipment value protection, Extended liability, Go Green) during interaction with customer
REQUIREMENTS
English Fluent (written and spoken)
Diploma in Business (preferable) or equivalent
2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
BENEFITS
Working together based on DHL values of “Respect and Results”.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Standards.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2026
APPLY NOW
TELEMARKETING INTERN
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Customer Acquisition: Actively seek out and identify potential customers through various channels, including field visits and online research.
Telemarketing:
Conduct outbound calls to potential customers to introduce our products/services, understand their needs.
Reporting: Provide daily/weekly/monthly updates and reports on progress and result to the supervisor.
Lead Generation: Generate and qualify sales leads to support the telemarketing team’s objectives.
Data Management: Maintain accurate records of customer interactions and sales activities in Excel.
Sales Support: Assist the supervisor in preparing process document and manage customer data.
REQUIREMENTS
Selling Skills: Basic understanding of sales techniques, with a willingness to develop these skills further.
Team Player: Ability to work well in a team environment and support colleagues as needed.
Proactiveness: Willingness to go outside to find potential customers and take initiative in identifying new sales opportunities.
Educational Background: Degree in Business, Marketing, Sales, or a related logistic field.
Excel Skills: Basic knowledge of Excel for data management and reporting purposes.
Communication Skills: Strong verbal and communication skills, with the ability to engage potential customers effectively over the phone.
BENEFITS
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well- being program
Strong career support & lots of opportunities in an international environment
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 31/3/2026
APPLY NOW
