ABOUT US
Established since 1994, Openasia Group is one of the pioneering enterprises of the wellness and lifestyle industry in Vietnam. We are a multi- industry group with 10 subsidiaries operating in different business segments, including Tam Son International, Hanoia, Alba Group, Tam Son Yachting, STS Vietnam, Opal, Omvest, Press Club, Thien Hong. Our core values revolve around five components, which are "positive thinking", "creativity", "excellence", "passion" and "sustainability".
This role belongs to Hanoia- our subsidiary specializing in the exquisite art of Vietnamese lacquerware.
JOB SUMMARY
Logistics Managers is responsible for processing and managing customer orders for all lines products in Hanoia. This position is ensuring accuracy of order information, input orders into the ERP system, track order statuses, and communicate any changes, delays or issues to customers to ensure products and items/ resources are shipped to their appropriate destinations.
JOB FUNCTION
Be responsible for orders management and delivery
Supervise import/export activities
Be responsible for logistics tasks
JOB DESCRIPTION
Responsible for Logistics tasks
Oversee logistics, transportation, and after sales service functions.
Plan and optimize transportation routes for shipments.
Supervise and organize logistics, process shipments, and warehouse activities to support timely delivery of production materials.
Manage day to day activities for both logistics and after sales operations.
Handle import- export documentation and ensure regulatory compliance.
Process shipments accurately and efficiently.
Responsible for orders management
Review sales contracts to ensure legal compliance, incorporating relevant information on tariffs, duties, taxes, and fees.
Monitor and process incoming orders while collaborating with the relevant stakeholders to meet customer demands.
Monitor order status throughout the fulfillment process and work with logistics team to ensure timely delivery.
Collaborative and supportive team work to ensure timely order processing, product allocation, order adjustments, return claims
and on- time Response to client enquiries. This include but not limited to the following:
- Quality Claims
- Product quote and shipping cost quote
- Trouble shooting product issues or delivery
Managing team members
Manage team members and assign tasks to them
Closely handle daily work of each team member to meet requested deadline from related departments.
