GUEST SERVICES MANAGER (MANDARIN SPEAKING)/QUẢN LÝ TRỰC CA (BIẾT TIẾNG TRUNG)

Act as a brand ambassador, consistently demonstrating service excellence and cultural sensitivity.
Welcome and assist guests, particularly Mandarin- speaking guests, ensuring their needs and preferences are met throughout their stay.
Handle guest inquiries, requests, and complaints promptly, professionally, and with empathy.
Operations & Supervision
Supervise daily Front of the House operations
Monitor service standards, ensure compliance with SOPs, and implement improvements when necessary.
Coordinate with other departments (Housekeeping, F&B, Engineering, etc.) to ensure smooth service delivery.
Communication
Prepare and share guest- related reports and feedback with the management team.
Maintain clear communication with Mandarin- speaking guests to enhance their comfort and satisfaction.
Provide translation and interpretation support between guests and hotel colleagues when required.
Team Leadership
Support scheduling, task assignments, and performance monitoring within the Guest Services team.
Foster a positive and motivating work environment, encouraging teamwork and service excellence.
Train, coach, and mentor Guest Services colleagues to uphold high service standards.

Bachelor’s degree in Hospitality Management or related field preferred.
Minimum 3 years of experience in Front Office / Guest Services in a luxury hotel environment.
Excellent communication, interpersonal, and problem- solving skills.
Strong command of English and Mandarin (both written and spoken); additional languages are a plus.
Ability to remain calm under pressure and resolve guest issues effectively.
Strong leadership and team management abilities.

International working environment, join courses of the IHG Group
Competitive salary
Insurance as labor law
Relocation, repatriation allowance
Accommodation, uniform, transportation, and meals are provided
Rest and relaxation, Home leave allowance
Healthcare insurance for the personal and for the family from the start date
Service charge as revenue
At least 15 annual leave, 2 days off per week
7 accident insurance

Cập nhật gần nhất lúc: 2025-10-22 20:40:03