GUEST SERVICES MANAGER (KOREAN SPEAKING) - QUẢN LÝ TRỰC CA (BIẾT TIẾNG HÀN)

- Support Front Office during peak periods to ensure smooth check- in/out processes.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.
- Provide personalized assistance and ensure smooth communication for Korean- speaking guests, including translation and cultural interpretation when needed.
- Conduct daily guest engagement activities, ensuring proactive recognition of repeat and VIP guests.
- Monitor lobby and public areas to maintain a welcoming, efficient, and elegant guest environment.
- Supervise and support the Front of the House operations, including reception, concierge, and guest relations.
Team Management
- Lead, coach, and motivate Front of the House team members to deliver luxury service standards.
- Ensure team members are well- informed about resort facilities, services, and promotions.
- Coordinate with the Training Department to deliver service and language skill development programs.
Guest Relations & Communication
- Maintain strong relationships with Korean travel agents, VIP coordinators, and regular guests.
- Prepare daily guest reports and communicate important guest preferences to relevant departments.
- Act as the liaison between guests and other departments to ensure personalized and seamless experiences.
Administration & Compliance
- Participate in regular departmental meetings and contribute to service improvement initiatives.
- Support preparation of daily and monthly reports related to guest feedback, satisfaction, and trends.
- Monitor and ensure compliance with resort policies, brand standards, and safety procedures.

Excellent interpersonal and communication skills, with a genuine passion for guest service.
Bachelor’s degree in Hospitality Management or related field.
Minimum 2–3 years of experience in a supervisory or managerial role in Front Office at a luxury hotel/resort.
Fluent in Korean and English (both spoken and written); additional languages are an advantage.
Proficiency in hotel management systems (Opera PMS preferred).
Strong problem- solving ability and high attention to detail.
Flexible to work in shifts, weekends, and holidays as required.

Relocation, repatriation, and home leave allowance
Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
Healthcare insurance for personnel from the start date and for the family after working 06 months
International working environment
Accommodation, uniforms, transportation, and meals are provided
15 annual leave, 2 days off per week
Insurance as labor law
7 accident insurance
Other benefits will be discussed during the interview

Cập nhật gần nhất lúc: 2025-10-21 22:10:03