Guest Service Agent (Korean Speaking)/ Nhân viên Dịch vụ khách Hàn Quốc

The Role
The agent must be fully familiar with Mövenpick’s Operational Standards Manual (OSM) and consistently apply these standards in daily operations.
Under the guidance of the Assistant Front Office Manager, the Korean- Speaking Guest Service Agent is responsible for delivering efficient, courteous, and personalized service while ensuring smooth Front Office operations.
He/She acts as the primary contact for Korean guests, assisting them with check- in/out, information sharing, complaint handling, and cultural communication.
Key Responsibilities
Planning & Organizing

Follow Accor & Mövenpick standards related to guest safety, health, and security.
Participate in daily briefings and communicate shifts, VIP arrivals, group details, Korean markets, etc.
Stay updated on promotions, hotel facilities, and local attractions popular with Korean guests.
Maintain impeccable grooming and a professional, friendly manner at all times.
Check equipment at the Front Desk to ensure proper operation.
Review and update the daily Logbook; note special Korean guest arrivals, requests, and preferences.

Operations
Prepare for daily arrivals, especially Korean FITs, groups, families, and repeat guests.

Support walk- in reservations and inquiries when required.
Attend briefings, take notes, and follow up on assigned actions.
Assist with cashiering, currency exchange, and settlement transactions.
Serve as the primary communication bridge for Korean guests, explaining hotel facilities, benefits, promotions, and local recommendations in Korean.
Collaborate closely with Housekeeping, F&B, Engineering, Reservations, and Sales—especially for Korean corporate accounts or travel agencies.
Maintain guest focus at all times—acknowledging every guest with eye contact and a smile.
Handle guest key issuance, message delivery, and information services professionally.
Respond to guest inquiries with warmth and efficiency, ensuring language clarity and cultural sensitivity.
Ensure seamless handover between shifts.
Handle check- in, check- out, room allocation, and special requests promptly and accurately.
Update guest profiles and ensure accurate guest information in the system.

Korean Market Support Responsibilities

Provide translation and interpretation support for Korean guests when needed.
Support Korean group arrivals and departures, ensuring smooth coordination.
Help prepare Korean- language materials (menus, instructions, hotel layouts) when assigned.
Assist Sales & Marketing or Reservations in communicating Korean market expectations.
Understand Korean guest travel patterns, cultural etiquette, and service expectations.

Fluent in Korean (speaking, reading, writing).
Diploma in Hospitality, Tourism, Business, or related fields.
Experience serving Korean guests or working in Korean markets is an advantage.
Good command of English.
Prior experience in Front Office or Guest Service is preferred.

Opportunity to grow within your property and across the world.
Offer accommodation and meals for candidates from other provinces.
Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
Top- tier service charge and 100% salary during the probation period.
Competitive salary and service charge based on experience and ability.
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor’s learning programs.
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
7 insurance coverage from the first day of probation.
Full benefits under labor laws.

Cập nhật gần nhất lúc: 2025-12-11 02:55:03