Green Bay Experience Manager | Quản lý Trải nghiệm Khách hàng Green Bay

Key Responsibilities
Your commitment is to transform every touchpoint at Green Bay into the exact feeling you would wish for as a guest — warm, effortless, and thoughtfully personalized from arrival to departure.
Can you create a stay that guests will remember long after they leave?
Be genuinely welcomed and cared for
You create warm, refined, and natural moments — so guests feel truly valued, not simply “processed.”
Feel relaxed from the very first moment
You connect with guests prior to arrival to confirm preferences and needs, removing stress and ensuring a smooth, effortless check- in journey.
Feel understood
You carefully review guest profiles and key details to tailor arrangements — from room allocation and timing to subtle personal touches.
Feel reassured that everything is thoughtfully prepared
You collaborate with Housekeeping and Culinary to arrange welcome amenities and VIP setups — ensuring everything is ready before it is ever requested.
Be gently guided, never overwhelmed
You recommend the best resort and Phu Quoc experiences in a simple, intuitive way — helping guests choose what suits their style.
Enjoy freedom on their own terms
You curate flexible, adaptable itineraries — allowing guests to feel in control rather than confined to rigid plans.
Experience seamless care at every touchpoint
You work closely with all departments to ensure a consistent, smooth, and harmonious guest journey.
Feel respected and secure
You protect privacy with discretion and professionalism, ensuring absolute confidentiality of guest information.
Return to something even better each time
You willingly take on additional responsibilities when needed and contribute ideas to continuously elevate the Green Bay experience.

Minimum 1 year of experience in a similar position.
Tối thiểu 1 năm kinh nghiệm ở vị trí tương đương.
Tốt nghiệp Cao đẳng (hoặc tương đương) chuyên ngành liên quan.
Diploma in a relevant field.

8- hour work shifts, 1 day off per week.
Tailored benefits package based on position and seniority level.
Staff accommodation provided or housing and transportation allowance.
Onboarding allowance and home visit travel support.
Two meals per working day.
Public holidays, annual leave, and insurance benefits in accordance with company policy and local labor regulations.
Competitive salary commensurate with qualifications and experience.
Service charge and incentive bonuses applicable during probation period.
13th month salary bonus based on business performance.
Mức lương cạnh tranh tương xứng với năng lực và kinh nghiệm
Gói phúc lợi được thiết kế phù hợp với vị trí và cấp bậc
Cung cấp nhà ở cho nhân viên hoặc hỗ trợ phụ cấp nhà ở và đi lại
Hai bữa ăn trong mỗi ngày làm việc
Ca làm 8 tiếng, nghỉ 1 ngày/tuần
Hỗ trợ chi phí nhận việc và trợ cấp về thăm nhà
Phí phục vụ và thưởng khuyến khích áp dụng trong thời gian thử việc
Thưởng lương tháng 13 dựa trên kết quả kinh doanh
Nghỉ lễ, phép năm và chế độ bảo hiểm theo quy định của công ty và luật lao động hiện hành

Cập nhật gần nhất lúc: 2026-03-03 13:35:02