Giám sát bộ phận Lễ tân/ Front Office Supervisor

Conduct daily briefings to ensure clear and effective communication within the team
Supervise Front Office operations to maintain service excellence and brand standards
Ensure valet, driveway, and entrance areas are properly staffed and efficiently operated
Inspect Front of House and Back of House areas for cleanliness and organization
Support guest relations activities, including welcoming, rooming, and farewell services
Maintain accurate records of guest- related issues and shift activities
Oversee shift handovers to ensure smooth and seamless operations
Manage full house situations, including overbooking and relocation arrangements
Drive upselling initiatives and ensure team maximizes revenue opportunities
Handle guest requests and complaints professionally, ensuring high satisfaction
Monitor billing instructions, guest credit, and resolve any discrepancies
Monitor room revenue, review rate variances, and approve discounts or rebates
Coordinate closely with the Front Office Manager and other departments on daily operations

Proficient in MS Office (Excel, Word, PowerPoint)
Minimum 2 years of relevant experience in a similar role
Additional language skills are an advantage
Strong command of English (spoken and written)
Diploma in Tourism / Hospitality Management

Accomodation for candidate from another city/ Kí túc xá cho nhân viên ngoại tỉnh
Full Social Insurance/ Bảo hiểm xã hội đầy đủ
2 days off/ week/ Nghỉ 2 ngày/ tuần
Accor Group employee benefits (discussed in interview)/ Quyền lợi Nhân viên Tập đoàn Accor (trao đổi khi phỏng vấn)
Service charge/ Phí dịch vụ
Duty meal/ Bữa ăn theo ca
International work environment/ Môi trường làm việc quốc tế
Uniform & Laundry/ Cung cấp đồng phục và hỗ trợ giặt ủi
Shuttle bus from the city to resort and back/ Xe đưa đón từ Phan Thiết đến resort và ngược lại

Cập nhật gần nhất lúc: 2026-03-17 11:55:02