Gaming System Support Specialist

SCOPE OF POSITION
You will manage gaming systems and lead the development and implementation of solutions and products that meet business needs and regulatory requirements.
The Gaming System Support Specialist is responsible for the strategic alignment, operational excellence, and technical oversight of gaming systems, with a strong emphasis on gaming technologies. This role ensures system reliability, compliance, and performance optimization while fostering a high- performance culture within the IT team.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Strategic Alignment & Leadership
Contribute to long- term departmental planning and system roadmaps.
Promote organizational values and culture through leadership.
Align gaming system projects with business objectives and IT strategies.
System Maintenance & Uptime
Collaborate with IT teams to ensure system scalability and fault tolerance.
Achieve and maintain 99.99% system uptime.
Ensure continuous support and maintenance of gaming systems.
Documentation & Compliance
Complete annual recovery testing for gaming systems.
Ensure compliance with IT policies and external audit standards.
Maintain accurate system integration maps and architectural documentation.
Knowledge Transfer & Training
Facilitate knowledge sharing across Business Analysts and service desk teams.
Organize training sessions to enhance technical skills and system understanding.
Vendor Management & Risk Mitigation
Manage relationships with gaming vendors and monitor SLAs.
Identify and mitigate risks associated with technology adoption.
Performance Monitoring & Optimization
Provide regular reports on system performance, utilization, and security.
Evaluate and optimize business processes for improved value delivery.
Operational Excellence
Maintain audit- ready documentation and system records.
Enforce IT policies and implement best practices.
Team Development
Lead and mentor IT team members to foster a high- performance culture.
Encourage collaboration, accountability, and innovation.
Other Duties
Execute additional responsibilities as assigned by management.

Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Excellent problem- solving and analytical skills.
• Strong understanding of gaming technologies, compliance requirements, and system integration.
• Ability to manage multiple projects and work under pressure.
• Proven experience in gaming systems support or IT operations within the gaming industry.
Preferred Skills
• Familiarity with casino management systems and gaming regulatory frameworks.
• Experience with system monitoring tools and incident management processes.
• Strong communication skills in English.

• Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang- Hoiana, duty meal, …)
• Career Development Opportunity.
• Big- scale project in central Vietnam
• Professional and multicultural working environment

Cập nhật gần nhất lúc: 2025-12-02 10:15:04