Front Office Staff/ Lễ tân

Receives payment for items either in cash of credit card or, if approved, direct guest&039;s charge. Anticipates the needs of guests and offering appropriate merchandise solutions. Becoming fully knowledgeable in all products and sales techniques
Performs related duties as assigned or as necessary
Monitor stock levels & inform the Supervisor if any stock items are low level stock
Is responsible for the POS machine, opens the shift when starting the duty, changes the date, does the shift – ends closing, informs the Supervisor if there is discrepancy or problem. Changes the date of credit card imprinter
Ensures sufficient supply of guest bills, printing and stationery supplies
Checks the credit card for payment by credit card, in terms of obtaining authorization and procedures
Takes Guest golf reservations and sends booking confirmation if required
Receives, unpacks, labels and displays merchandise sold in the Golf Shop, per direction from the Supervisor
Prepares the daily report and other reports as requested by the Supervisor
Counts money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change/float
Works with all members of the Golf Shop Staff on periodic physical inventories
Ensures familiarity with company pricing, policies and procedures etc
Conducts frequent “checks and balances” including reconciliation at end of shift and end of day
Issues receipts, refunds, credits, or change due to customers
Checks correctness data printed in the guest bill, i.e. number of guests, guests’ signature, name and passbook number is put down. Returns the guest bill to Manager or Supervisor for correction in case of incomplete or wrong information
Sorts, counts, and wraps currency and coins and provides to supervisor or financial department at end of shift/day or as and when required
Keeps the cashier office always attended and seeks replacement If wants to leave the office
Participates in internal and external activities that are judged as appropriate to enhance the prestige of the company; or broadens the scope of the company’s operations by fulfilling the public obligations of the company as a participating member of the community
Ensures that the display area is fully stocked, clean and orderly at all times
Checks that guest bill is correctly charged and settled correctly to the proper account (cash, credit card, voucher)
Performs other relevant duties as directed by the General Manager
Assist guests to find the items they require in the Golf Shop
Greets customers entering establishments. Ensures all guests receive prompt and cordial welcome
Maintains cleanliness of cashier area
Answers customers&039; questions and provides information on products, services, procedures or policies
Any discount, void made must be approved by manager or supervisor in accordance with company policies and procedures
Is responsible for the cash float under her custodian and money collected from the restaurant or golf course during her shift
To comply with all standards of performance, behaviour, and operational policies and procedures in place at the golf club at all times
Resolves customer complaints
Maintains the clean orderly appearance of the Golf Shop throughout the day

Careful, accuracy, active, friendly, honest, sensitive
Self motivated and energetic
Multicultural awareness and able to work with people from diverse cultures
Ability to create a community which supports a collaborative learning environment
Flexible and able to embrace and respond to change effectively
Minimum of 1 year of experience as Receptionist
Computer and literacy and advanced English (4 skills)
Good team working skills and able to work effectively and contribute in a team
Ability to multi- task and solve perfectly problems
Time Management Skill, Solving Management skill
Good communication, good presentation
Ability to work independently and has good initiative under dynamic environment
Basic knowledge in accounting
Excellent interpersonal skills with ability to communicate with all levels of talent
Ability to take risks, work under pressure and believe in others
Bachelor Degree/College degree

Participation in SHUI in accordance with Labor Law
Work in a dynamic and friendly environment
Entitled to Suncare health insurance benefits
Opportunity to participate in company internal activities and events
Competitive salary
Daily meal allowance and shuttle bus service from multiple pickup points in Da Nang
Transportation allowance

Cập nhật gần nhất lúc: 2026-07-06 17:55:02