Front Office Manager

Prepare reports and handle administrative tasks promptly.
Implement room rate changes and handle reservations efficiently.
Supervise guest services, in- room amenities, and VIP recognition programs.
Maintain guest history and ensure preferences are met.
Ensure accurate billing, minimize rebates, and manage annual Front Office budget.
Train and evaluate staff; maintain compliance with management systems.
Conduct inspections of villas and public areas; liaise with engineering for maintenance.
Oversee daily Front Office operations to ensure smooth service and guest satisfaction.
Coordinate guest transfers and liaise with Sales/Reservation Offices for business opportunities.
Coordinate with housekeeping for room readiness and cleanliness.
Manage room inventory to maximize revenue and prevent overbooking.

Ability to work under pressure and handle multiple tasks
Excellent communication and problem- solving skills
Speak fluent Vietnamese and English
Experience in Front Office operations and guest service management
Strong leadership and organizational skills
1- 2 years of experience in similar position of Front Office

+ Telephone allowance monthly
+ 12 days annual leave; 2 day- offs per week
+ Up to $4000 spending per annum on Banyan Group Complimentary Accommodation and discounts on F&B consumption during stay
+ Annual bonus & 13th- month salary (subject to business conditions)
+ Uniforms, meals and private accommodation on resort are provided
+ 100% Service charge (applicable to locals)
+ Guarantee 100% payment to Employee&039;s Social welfares
+ Private healthcare with PVI
+ Development programmes as a HOD role: V.U.C.A., L.E.A.F., X- Cess
+ Monthly participation into Banyan&039;s 8 Pillars of Wellbeing programme
+ Up to $500 on Spa & Gallery Voucher

Cập nhật gần nhất lúc: 2026-01-03 17:35:02