Food & Beverage Attendant (In Room Dining)

 Attends and participates in daily briefings and other meetings as scheduled
 Deliver Food and Beverage service of high standard and in accordance with departmental standards
 Communicates to his/her superior any difficulties, guest comments and other relevant information
 Establishes and maintains effective employee working relationships
and procedures
 Attends and participates in training sessions as scheduled
Prepares for service by ensuring:
Flatware is polished
Grooming is impeccable and in accordance with ICHG personal presentation standards
Reservations are read and familiarized
China is clean
Waiter stations are prepared
Special occasions are ready
Cutlery is placed for buffet and table service
Outlet equipment is clean
Equipment is sorted and stored
Glassware is polished
Outlet is ready for service and guest comfort
Lighting is on
Music is on
Tables are set
 Carries out effective service by ensuring:
Used ashtrays are regularly cleaned
Guests are greeted and seated
Bar is clean
Food orders are processed accurately
Payment methods are handled accurately
Guests are conversed with in relation to the food and beverage products
Food orders are taken quickly
Daily specials are explained and upsold
Trays and tray jacks are effectively used
Working areas are cleaned and re- set quickly
 Carries out effective beverage service by ensuring:
Coffee and tea is served hot and in accordance with standard
 Perform any other duties which may be assigned by the management from time to time.
serving wine
Promoting and selling cocktails to guests
 Take appropriate action to resolve guest complaints
 Food and beverage stock is stored in relation to hotel procedures
Converse with Guests about wine, advising the types and styles of wine, taking wine orders and
 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire
Making and presenting cocktails
Beverages are upsold and regularly replenished, abiding by responsible alcohol service
Life safety.
regulations

Required Skills –
• Able to read and write English
•Demonstrated ability to interact with customers, employees and third parties that reflectshighly on the hotel, the brand and the Company.
•Alcohol awareness certification and/or food service permit or valid health/food handler cardas required by local government agency.
Qualifications –
• High School.
Experience –
•Food service experience with general knowledge of restaurant operations preferred.

- Bonus on holidays (New Year, Tet, Independence Day, ...)
- Annual Health Check
- Team building and Colleague Events as per IHG&039;s activities
- Competitive salary and service charge
- Social Security as per Labor Law
- Duty meal and uniform provided
- Special Service Discount to all colleagues

Cập nhật gần nhất lúc: 2025-07-03 11:55:02