The Field Service Engineer provides timely and proper technical service support to Rieckermann Vietnam’s customers. This includes installations, commissioning, training, and preventive maintenance for industrial machinery and digital printing machines.
Technical Service Provide installation, commissioning, training, maintenance, repair and support of industrial equipment and solutions for customers
Job Duties
• Corrective and preventive maintenance
• Supervision and / or execution of installation commissioning of machinery and plant components according to plans and engineering drawings.
• Perform emergency service at the customer’s site, if needed
• Cooperate and coordinate with team members and other departments, in
• Attend meetings with regards to installations, service matters, technical solutions, and administrative matters of the company
• Online communication with machine manufactures, customers, an colleagues for technical support and technical clarifications
• Troubleshoot via phone, email or in person
Reporting Ensure accurate reporting concerning operations and services
rder to offer solutions that fulfill the customer’s needs
• Submit service reports and job cards / time sheets to manager
• Provide customers with service / installation reports
• Gather and report information at customer site regarding process and quality concerns, to create new business opportunities
Spare Parts Recommend spare parts to customers
• Cost- conscious and sensitive handling of spare parts and work equipment
• Provide information and help customers to upgrade / retrofit their machines (spare parts recommendation)
Customer Relationship Develop, establish, and maintain long- term positive relationships with customers
• Anticipate questions, concerns and future issues and provide solutions,
• Provide excellent service to customers by giving undivided attention and focus on meeting their needs
• Train and educate customers to operate & maintain the machine
which will consistently result in repeated business, word of mouth referrals, and increased quality of service providing
• Find solutions to customer problems and complaints to maximize satisfaction
