Erp Customer Success (English Fluent)

Provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience
Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly
Gauge the severity of incidents by identifying the impact of software or hardware failure on the customer’s business and use appropriate conflict resolution techniques as needed
Collaborate with cross- functional teams to ensure timely and accurate issue resolution
Communicate with end- users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue

Graduated from Faculty of Accounting, Audit, Economics- Finance, etc
Have at least 2 years of experience in Customer Success
Have previous Business Analysis experience alongside with customer service experience
Proficient in both written and verbal English
Have a strong desire to learn new technical skills
Good at developing and maintaining positive working relationships
Familiar or having decent knowledge about ERP systems such as Odoo/Salesforce/Acumatica… is a plus
Have strong negotiation and problem- solving skills
Excellent multi- tasker with great organizational skills

Working hours: From Monday to Friday (8 hours/day), flexible check- in, no weekend working
Join in various annual company trip, New Year Party, internal movement awards and a lot of charity events
Working in a friendly, dynamic and professional environment, chances to challenge yourself and fast growing in the career
Social Insurance according to Labor Law
Review performance according to the company rule
13 days of annual leave per year
Participate in internal training programs to improve skills
Have a chance for internal training programs to improve professional skills and soft skills
Opportunities to join the language classes such as: English, Japanese, ...
Attractive salary
Annual premium health check
Be consulted and oriented on a clear career path
Opportunities to obtain professional certificates

Cập nhật gần nhất lúc: 2024-04-18 13:45:27