Bouygues Construction IT Vietnam is a part of Bouygues Construction IT, a trusted partner for the business lines which provides competitiveness of the Bouygues Construction Group and promotes its digital transformation.
As an ERP Application Support Associate, you will support your colleagues in the Group by solving their incidents or requests that support their functional business applications.
Your main responsibilities will be:
Capitalize & document new knowledge/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
Ensure the quality of the services provided through regular survey: collect feedback, analyze points to be improved and suggest relative actions.
Tickets handling: contact users to understand, simulate and analyze their problems/ errors to identify the root cause and provide the guidance to solve the incident.
Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentation & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
Depending on the integration of the candidate, you will eventually be in charge of organizing training for users: produce training material, provide training on assigned scope of work.
OUR REQUIREMENTS:
At least 3 years’ experience in providing application support/ consulting to users in a customer focused environment.
Fluent in French and English is mandatory.
Sense of service and customer orientation.
Someone who has a sense for training using digital tools is a plus.
Strong background in Finance and Banking.
Motivation, responsiveness, interpersonal, analytical.
Experience of analyzing and documenting user needs and requirements.
Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, …) or other ERP systems are a big advantage.
General Skills:
Excellent interpersonal and communication skills.
Strong team spirit with a collaborative mindset.
Methodically, well organized, and able to manage tasks efficiently.
Detail oriented and committed to high quality work.
Positive, proactive, and maintaining a strong can- do attitude.
OUR BENEFITS:
Professional, Open- minded and Creative Environment:
Fostering mutual respect and understanding.
Great teamwork with Agile mindset.
International, friendly, proactive, supportive workplace.
Strong sharing culture to improve individual development.
Individual Development:
Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
Individual empowerment.
Extensive training and in- depth knowledge sharing sessions.
Special Care for Employee:
Work from home 2 days/ week.
100% salary on probationary period.
Dell laptop and external monitor for your work.
Various attractive teambuilding activities and company trip.
Up to 2- month performance bonus.
Sport, personal activities sponsor.
Annual health check- up and premium health insurance for employee (and your beloved children after 3- working year).
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3- year working).
