What is “debt settlement”?
Debt settlement is the process of negotiating with creditors to reduce the total amount owed. It’s typically used by consumers who are experiencing financial hardship and can’t keep up with minimum payments. Rather than paying the full balance, the goal is to reach an agreement to pay a reduced lump sum or structured payments.
JOB RESPONSIBILITIES:
Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company&039;s service.
Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
Perform additional duties as assigned by management to support departmental and organizational goals.
Resolve client complaints and inquiries within the designated scope.
Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
Handle emails/calls from customers and company partners.
REQUIREMENTS:
Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
Proficient in Microsoft Office.
Proficiency in meticulous attention and focus on every detail.
Good health condition, and able to work night shifts.
Good communication and negotiation skills.
Minimum 2 years of experience in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist/Processor Representative positions or related positions.
Fluency in English, accent US (work with customers/partners and banks in the US, work with English 100%, IELTS 7.5 or above/equivalent, speaking skill 7.0 or above). Preference given to candidates who are international students from English- speaking countries or have previously lived in the US/UK.
Proficient in time management, task progress management, and tight team management in a high- pressure environment.
Preference will be given to candidates who:
+ Have previously worked with US banks.
+ Can start working immediately, attend interviews, and start work promptly.
+ Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.
WE CAN OFFER:
High salaries for high performance
; Official Salary:
000 VND + Bonus.
Training on software usage such as CRM, ZOOM as required by the company.
Annual regular health check- ups.
The company provides all the necessary work equipment.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
Working environment: young, dynamic, productive & speed- focused with various departments and over 60 employees.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
Work in a foreign- friendly and professional environment.
Full participation in social insurance according to government regulations.
Team building activities and a 13th- month salary based on the company&039;s business performance.
Separate resting area during lunch break.
JOB DETAILS:
Industry: Financial services in the US market (No insurance, No lending).
Working hours: 21:00- 06:00, 23:00- 08:00 or 00:00- 09:00, 5 days/ week (working by US business hours).
Employment type: Full- time (Night shift) at the office, remote/hybrid working are not accepted.
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!
