Employee Relations Specialist II

OB SUMMARY
This role is responsible for managing complex employee relations matters, conducting investigations into employee complaints, advising managers, ensuring compliance with labor laws, and fostering a positive workplace environment. The position plays a critical role in building a culture of trust, transparency, and engagement across the organization.

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ESSENTIAL DUTIES AND RESPONSIBILITIES
Employee Relations Management

Advise managers on handling employee issues and improving team dynamics.
Identify potential employee relations risks and recommend preventive actions.
Receive and handle employee complaints, conducting independent, objective, and thorough investigations to verify facts and determine appropriate actions.
Provide coaching and guidance to managers on conflict resolution and people management.
Mediate and resolve workplace conflicts, including cases involving misconduct, discrimination, harassment, or other workplace disputes.
Act as a key point of contact for employee relations (ER) matters across the organization.

Policy, Compliance & Governance

Participate in ER- related audits to assess risks and propose corrective actions in response to audit findings.
Ensure company policies and procedures comply with local labor laws and regulations.
Review, update, and implement HR policies related to employee conduct and workplace behavior.

Workplace Insights & Continuous Improvement

Prepare reports on ER cases and workplace issues for HR leadership.
Analyze ER data and provide insights to HR leadership to improve workplace practices and policies.
Conduct internal surveys to assess the work environment, analyze results, and collaborate with relevant teams to develop improvement solutions.
Track and analyze employee relations trends to identify recurring issues and improvement opportunities.

Operational & Project Support

Work closely with and oversee onsite vendors to ensure smooth operations and service delivery.
Perform other duties and responsibilities as assigned.
Support employee engagement initiatives to foster a positive and inclusive workplace culture.
Lead and manage the bidding processes for the team’s projects.

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JOB QUALIFICATIONS
Education

A master’s degree or professional HR certification (e.g., SHRM- CP, SHRM- SCP, PHR, SPHR) is preferred.
Bachelor’s degree in human resources, Business Administration, Law, or a related field.

Experience

Proven experience in handling labor disputes, conducting workplace investigations, and advising managers on employee relations matters.
Experience working in large enterprises, multinational companies, or organizations with a well- developed employee relations framework is preferred.
Minimum 3–5 years of experience in Employee Relations or as an HR Generalist with significant ER responsibilities.

Key Skills and Competencies

Cultural awareness and sensitivity in handling diverse workforce issues.
Stakeholder management and ability to work effectively with cross- functional teams.
High level of integrity, confidentiality, and professional judgment.
Strong investigation and conflict resolution skills.
Strong knowledge of employment laws and HR best practices.
Excellent communication and interpersonal skills.
Ability to work with senior leadership and manage sensitive or complex situations.
Strong analytical and problem- solving abilities.

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Cập nhật gần nhất lúc: 2026-03-16 12:40:03