E-commerce Manager

Responsibilities

Work with the sales, marketing, and reservations teams to align business goals.
Analyze historical data and competitor information to recommend pricing strategies.
Monitor and report on digital marketing performance, online booking trends, and return on investment.
Monitor daily and weekly booking trends, cancellations, and room occupancy.
Oversee the performance of the hotel website, ensuring it is user- friendly, search engine optimized, and designed to convert visitors into bookings.
Ensure pricing accuracy and availability across all online channels in coordination with the revenue team.
Prepare reports that track performance compared to budget and forecast.
Stay up to date with digital trends and technologies in hospitality to maintain a competitive edge.
Review public promotions and packages to ensure profitability and competitiveness.
Assist with demand forecasting and provide input for business planning.
Manage relationships with online travel websites, ensuring accurate content, pricing, and promotions.
Maintain rate integrity and accuracy across all reservation systems and online platforms.
Collaborate with designers, photographers, and marketing agencies to maintain high- quality visual and written content.
Support the preparation of business review presentations and strategy meetings.
Coordinate online advertising, paid search campaigns, display ads, and remarketing initiatives.
Develop and implement the online commercial strategy for the hotel complex.

Qualifications

Minimum 3 years of experience in online marketing or e- commerce, revenue, data analysis, preferably in the hotel or travel industry.
Strong knowledge of hotel booking systems, website management, and digital advertising tools.
Strong written and verbal communication in English.
Detail- oriented with a creative mindset and strong project management skills.
Excellent analytical skills and ability to interpret online performance data.
Strong numerical and analytical skills; ability to work with large data sets.
Proficiency in Microsoft Excel and other data reporting tools.
High attention to detail, accuracy, and deadlines.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-20 15:05:02